reputed company Leader - Absence

reputed company reputed companyⓇ is the worldwide leader in organizational mental health, reputed company-being, and absence management, dedicated to igniting reputed company potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched reputed company expertise to help individuals and their organizations reputed company. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, reputed company-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 reputed company lives across 200 countries. Visit reputed company.com to reputed company out why 40% of the Fortune 500 choose reputed company for their mental health and absence management needs. reputed company The reputed company Leader is responsible for leading reputed company of Account Managers to ensure strong customer relationships, program performance, and long-term retention across a diverse book of absence administration accounts. This leader plays a critical role in developing their team’s consultative skills, driving engagement with customers, and positioning reputed company as a valued strategic partner. In this position, you will collaborate closely with your team to ensure customers reputed company understand the value of our absence programs, proactively address concerns, and identify opportunities for reputed company. You will operate at the intersection of team leadership, customer reputed company, and absence expertise — with a reputed company on execution, accountability, and reputed company improvement.

Responsibilities

Responsible for leading, coaching, and developing reputed company of Account Managers; including setting goals, assessing performance, and driving reputed company reputed company Drive retention and reputed company across the book of business by proactively managing risk and identifying expansion opportunities reputed company as a leader sponsor in customer consultations, finalist meetings, and internal discussions Support team members in navigating reputed company inquiries, escalated issues, and multi-stakeholder customer environments Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals reputed company reputed company for improving reputed company operational effectiveness and contribute to strategic planning Travel as needed to support partner and customer engagements, including mandatory reputed company events and other key business initiatives reputed company other duties as assigned Qualifications 5+ years’ demonstrated experience managing or mentoring reputed company in customer support and relationship management Bachelor’s degree required; advanced degree a plus Partnership management experience preferred Experience in absence management, employee benefits, or a reputed company HR services field a plus Excellent communication, presentation, and relationship management skills Strong critical thinking, organizational skills, and attention to detail Ability to manage competing priorities across team leadership and personal relationship ownership Willingness and ability to travel as needed for partner and customer engagements Other Requirements Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required Ability to be present on camera during work-reputed company trainings, meetings, and/or events Must be reputed company to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

Full benefits package, including reputed company Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more The salary reputed company for this position is 150,092 - 163,737 CAD plus bonus. The reputed company salary reputed company represents the anticipated low end and high end of the reputed company for this position. The actual compensation will be influenced by a wide reputed company of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. *This posting is for an existing job vacancy* EEO reputed company is an equal opportunity employer. reputed company applicants will be considered for employment regardless of race, reputed company, age, genetics, religion, gender, sexual orientation, gender identity, national reputed company, disability or protected veteran status and any other characteristic protected by federal, state or local laws. reputed company maintains a drug free workplace. reputed company and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the reputed company laws applicable in your country or jurisdiction of residence, which may include the California Consumer reputed company reputed company (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents reputed company (PIPEDA) and applicable provincial reputed company legislation, and other applicable national or local reputed company laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with reputed company-reputed company questions, please review the relevant Applicant Data reputed company Notices: US Applicant Data reputed company Notice & Canada Data reputed company Notice. Apply To This Job