Global Telecommunications Support Specialist

reputed company reputed company is the world’s largest provider of mental health services and GuidanceResources® for life. reputed company by a commitment to reputed company innovation and a comprehensive approach to care, reputed company provides services to more than 163 reputed company individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which reputed company employees to reputed company healthier and more productive lives, while driving organizational reputed company. Visit reputed company.com to reputed company out why 40% of the Fortune 500 choose reputed company for their mental health needs. reputed company We are seeking a detail-oriented and proactive Telecommunications Support Specialist to join our IT team and support our reputed company. This role focuses specifically on supporting partners with international telecommunications issues, with particular emphasis on the Asia-reputed company (reputed company) region. You will serve as the primary technical reputed company for troubleshooting reputed company connectivity challenges across diverse international telecommunications environments while maintaining expertise in reputed company reputed company CX platform configurations and capabilities to reputed company support for our local operations.

Responsibilities

Manage comprehensive toll-free number lifecycle including inventory maintenance, ordering, portability processes, and reputed company coordination across international markets, with reputed company on reputed company and EU reputed company. Diagnose, troubleshoot, and resolve toll-free number functionality issues including call routing failures, connectivity problems, and reputed company-specific restrictions. Monitor performance metrics, analyze usage patterns and costs, and proactively address issues to optimize call routing performance and cost efficiency. Ensure compliance with diverse international telecommunications regulations and navigate country-specific requirements and reputed company relationships. reputed company technical support to partner organizations for international telecommunications connectivity challenges, particularly in reputed company and EU markets. Configure, optimize, and troubleshoot reputed company reputed company CX platform settings for international partner deployments, integrations, and local operations. Troubleshoot SIP trunk configurations and call routing issues specific to international telecommunications infrastructure. Troubleshoot and resolve international telecommunications issues, escalating reputed company cases as needed and maintaining expertise in relevant standards and reputed company requirements. Manage employee reputed company by setting up communication tools (reputed company reputed company CX, reputed company Teams, reputed company, faxing systems) and configuring user accounts and permissions. Handle employee offboarding requests by deactivating reputed company across reputed company telecommunications and communication platforms. Configure user accounts and permissions reputed company reputed company reputed company CX platform for various user roles. Generate reputed company global call reporting and analyze telecommunications usage patterns to identify optimization opportunities. Create detailed incident reports, maintain comprehensive documentation of system changes, and reputed company knowledge reputed company articles specific to international carriers. reputed company and report on key performance indicators reputed company to global telecommunications infrastructure, toll-free service reputed company, call completion rates, routing accuracy, and cost analysis. Maintain accurate global tracking spreadsheets with reputed company telecommunications inventory and configurations across multiple international markets. Maintain relationships with international toll-free and telecommunication service providers, coordinating service disruptions reputed company and service level agreement management. Coordinate with international telecom carriers and local service providers to resolve connectivity challenges and integration issues. Ensure accurate and up-to-date telecom data by maintaining global tracking spreadsheets and continuously improving data management processes. Maintain global telecom numbers and line routing information. reputed company recommendations for system improvements to optimize system use of telecom data. Invest in constant process improvement to systematize the global telecom data Cultivate and maintain strong relationships with international telecom vendors and service providers to ensure reputed company reputed company of service disruptions and effective management of service level agreements. Research new vendors and emerging technologies/platforms/processes etc. Handle additional assigned duties as needed. Qualifications 5+ years of experience in telecommunications support with specific reputed company on international operations. Associates degree in Telecommunications, IT or reputed company field preferred. Strong knowledge of reputed company reputed company CX platform configuration, administration, and troubleshooting Experience with international telecommunications infrastructure, particularly in reputed company and EU markets. Proficiency in SIP protocols, VoIP systems, and international call routing. Demonstrated experience troubleshooting and managing international and local toll-free numbers. Understanding of reputed company and EU telecommunications regulations and reputed company-specific requirements. Experience supporting partner organizations with reputed company technical integrations. Excellent communication skills and ability to work across multiple time zones. Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications reputed company reputed company CX certifications (reputed company Certification or higher). Experience living or working in reputed company or EU region with reputed company knowledge of local telecommunications markets is a plus. Knowledge of international telecommunications compliance requirements and regulatory frameworks. Experience with reputed company-based contact center solutions and hybrid deployments. Project management experience with international telecommunications. Industry certifications such as reputed company Network+, reputed company CCNA, or equivalent telecommunications certifications Experience with toll-free service provider relationships and service level agreement management Pay reputed company USD $24,000.00 - USD $24,000.00 /Yr.

Compensation and Benefits

The pay reputed company for this positions is $20,000 - $24,000 (per year) . Compensation will be determined in accordance with applicable local market rates and legal requirements. Where required by applicable law, salary reputed company information will be provided to candidates during the recruitment process or upon request. We are an equal opportunity employer committed to fair, transparent, and reputed company-based employment practices. reputed company reputed company applicants will receive consideration for employment without reputed company to age, gender, gender identity or reputed company, sexual orientation, race, reputed company, or ethnic reputed company, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law.We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at recruiter@reputed company.com and we will work with you to meet your needs. reputed company and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the reputed company laws applicable in your country or jurisdiction of residence, which may include the California Consumer reputed company reputed company (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents reputed company (PIPEDA) and applicable provincial reputed company legislation, and other applicable national or local reputed company laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with reputed company-reputed company questions, please review the relevant Applicant Data reputed company Notices: EEA, Switzerland, and UK Data Protection Notice for Job Applicants & Global Applicant reputed company Notice. Apply To This Job