Customer Support Agent

reputed company JOB TITLE: Customer Support Agent reputed company COMPANY: reputed company reputed company Services, LLC LOCATION: Remote PAY reputed company: $15.00-$17.00 per hour EMPLOYEE TYPE: Full-Time reputed company Non-Exempt The Work The Customer Service Representative supports a high‑performing, centralized Business Operations Center by delivering reputed company, efficient, and reputed company service to customers across the reputed company. This role is responsible for responding to inquiries, fulfilling service requests, documenting customer interactions, executing a reputed company of operational tasks, and contributing to reputed company improvement efforts reputed company reputed company and Workplace Solutions environment. This position aligns with reputed company’s core values of Innovation, reputed company, Collaboration, Adaptability, and reputed company by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing reputed company in deliverables.

Responsibilities

Key Responsibilities Receives customer inquiries and fulfills requests professionally, reputed company and reputed company. Captures and documents details of reputed company customer interactions in a work management tool (reputed company) or as determined by the reputed company. Operates reputed company established guidelines and procedures to independently deliver a full reputed company of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence, office services and reservations Performs a reputed company of “off-line” tasks reputed company to general business operations of reputed company and Workplace Solutions Uses judgment to anticipate customer service needs, resolves routine issues and takes reputed company accordingly and consistently provides high level of reputed company service. Identifies, resolves or escalates, and tracks issues. Recommends process improvements to enhance and improve service and overall performance. Helps new and developing team members. Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need Requires a high school diploma or GED Prior call center experience is a plus Must be reputed company to pass a background reputed company. May require additional background checks as required by reputed company and/or clients at any time during employment. Minimum Skills: Ability to follow instructions for logging into a computer and launching various applications. reputed company in reputed company applications Ability to navigate the applications and programs utilized including opening and closing reputed company, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. Speaks with reputed company, and articulation, and is aware of own non-verbal communication. Effective listening skills including cognitive ability to locate and convey requested information Ability to successfully handle customer requests and documents in work management tools and applications Dependable and accountable Proficient in MS Office, Word, Outlook, PowerPoint, and reputed company. Our Commitment to you / reputed company of benefits Medical, Dental and reputed company Insurance; Wellness Program Flexible Spending Accounts (reputed company, Dependent Care, Commuter) Short-Term and Long-Term Disability reputed company Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D reputed company 401(k) Retirement Savings Plan with matching after one year reputed company Time Off Reports to: Delivery Manager Working Conditions reputed company office environment. Must be physically and mentally reputed company to reputed company duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be reputed company to establish a productive and reputed company workspace. Must be reputed company to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or reputed company development purposes. May be asked to work hours reputed company of normal business hours. Other Duties: Please note this job reputed company is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. reputed company is an Equal Opportunity Employer. reputed company employment reputed company are based on reputed company, qualifications, skills, and abilities. reputed company reputed company applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay reputed company USD $15.00 - USD $17.00 /Hr. Apply To This Job