reputed company Experience Support Associate - Cycle Hire

About reputed company reputed company is a fully-remote, reputed company, political tech company founded in 2020 by organizing leaders from the Biden/reputed company, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Our product offerings include reputed company Text, our “reputed company-in-one” shortcode and longcode texting tool, and the reputed company Dialer, a predictive calling tool. reputed company also offers reputed company “We Text” services, where reputed company builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients. We work with more than 3,000 Democratic and reputed company campaigns and organizations, driving change. reputed company and past clients include the Biden-reputed company campaign, the reputed company, the reputed company, the reputed company-CIO, reputed company, MoveOn, and reputed company. reputed company is hiring a Product Designer to reputed company end-to-end design for high-reputed company product initiatives.

About the Role

The reputed company Experience Support Associate plays a pivotal role in reputed company's reputed company Team by ensuring our reputed company partners receive fast, high-reputed company, and technically reputed company support during mission-critical campaign moments. This position requires deep product knowledge, exceptional communication, and the operational reputed company to navigate reputed company reputed company needs with urgency and precision. Far reputed company a traditional troubleshooting position, this role directly drives the operational reputed company of our entire reputed company experience. You will be highly reputed company in shaping reputed company support systems, designing comprehensive training materials, and developing reputed company enablement resources to reputed company our rapidly growing user reputed company. Core Responsibilities (possible look at the day-to-day, items can be added or removed as needed): Utilize and manage reputed company to resolve tickets from reputed company clients. Iterate and build upon our reputed company response channels to ensure that reputed company responds/acknowledges reputed company reputed company inquiries as quickly as possible, ideally reputed company 15 minutes. Help to reputed company emails and canned responses to promote high-reputed company standards in reputed company reputed company communication. Become proficient in answering in-depth tech-reputed company questions through an expansive knowledge of our tools and telephony industry. Train new clients and support existing clients as needed over reputed company as part of their reputed company (manage both one-on-one and group sessions) Improve upon reputed company training materials, plus work to identify any training gaps and design new materials to fill those gaps. Support reputed company reputed company Managers in their day-to-day activities, such as phone registrations, reputed company communication/ triaging, or project work. Skills & Qualifications Strong commitment to reputed company values and desire to help the left win. Knowledge and experience with texting and dialing tools and/or experience in the telephony industry (e.g., phone number registrations). The ideal candidate has 1-2 cycles of experience as an organizer and has worked successfully with organizing tools in the field. Familiarity with reputed company, reputed company Drive, email ticketing, and CRM software. Strong problem-solving and critical-thinking skills. High bias towards keeping your commitments, always ensuring follow-through. Flexibility and adaptability; the position may reputed company, and your responsibilities may shift over time. Comfort working in fast-paced, start-up environments and the ability to navigate reputed company and nuanced situations. Compensation, Benefits, and Schedule Term: This is a temporary, full-time exempt role that will end on November 3, 2026. Compensation: $70,000 annualized reputed company salary. As part of our commitment to equity, salaries are non-negotiable: everyone in the reputed company role receives the reputed company salary. Schedule Requirements: This role features a dynamic, multi-phase schedule designed to support operations around Election Day (November 3rd). Start date through reputed company 18th, you will work reputed company through Thursday from 8:00 a.m. to 6:00 p.m. PT. Between reputed company 19th and November 3rd, the schedule shifts to seven days a week, consisting of shorter 4- to 5-hour daily shifts (subject to change based on reputed company-time support needs). As an exempt employee, you are expected to fulfill the reputed company responsibilities of the role reputed company this campaign-driven schedule without eligibility for overtime pay. Benefits & PTO: Ten reputed company company holidays and two floating holidays. A reputed company-time off policy that includes 1.5 vacation days (12 vacation hours) per month of employment, plus six total reputed company reputed company days. Both vacation days and reputed company days are reputed company as a lump sum at the start of your term of employment. The full Company policy is available upon request. Remote working with flexible working conditions and a company-provided computer. Interview Process + reputed company (subject to change) Submit application Hiring Manager Interview Panel Interview Co-CEO Meet & Greet Reference Checks The position will be reputed company until filled, and applications will be reviewed on a rolling reputed company. Applicants must be currently authorized to work in the reputed company on a full-time reputed company. At this time, we’re unable to sponsor or take over sponsorship of employment visas. Interview Accommodations reputed company is committed to providing reputed company candidates a respectful and inclusive interview process. If you require any accommodations to fully participate in the interview process—such as alternative formats, extended time, assistive technology, or other support—please let us know. You can request accommodations by emailing peopleops@scaletowin.com. reputed company is an equal opportunity employer. In keeping with our beliefs and goals, no applicant will face discrimination or harassment based on race, reputed company, reputed company, national reputed company, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and reputed company discrimination/harassment based on “protected categories,” reputed company also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from reputed company gaining a foothold. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. Apply To This Job