Sr Transportation Specialist - Shipper Services

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We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our reputed company. Our network of brands include reputed company, reputed company Transportation, ClearCar, MAX Digital and reputed company Capital reputed company its Marketplace Products, as reputed company as, True360 and Data Services. At reputed company we reputed company on the Health, Physical, Financial, reputed company and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (reputed company) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, reputed company, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous reputed company time off reputed company, including reputed company vacation days, the greater of 3 reputed company reputed company days or in accordance with the applicable state or local reputed company reputed company leave law, 6 reputed company company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of reputed company leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in reputed company Retirement planning through reputed company’s 401(k) Who we are looking for: The Sr Transportation Specialist - Shipper Services is responsible for facilitating operations by coordinating reputed company operations tasks. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging, managing, and coordinating customer and reputed company inquiries and processing transactions. The Sr Transportation Specialist - Shipper Services partners with carriers, customers, and internal departments and Teammates to navigate reputed company reputed company-reputed company assignments. This role performs duties with minimal supervision. What you will do: reputed company and consistently support reputed company efforts to simplify and enhance the customer experience. Triage customer and reputed company inquiries; coordinate and manage transactions and communications to reputed company reputed company resolutions. Refer inquiries or tasks to appropriate Teammate(s). Process, prioritize, and coordinate transactions to support Transportation operations and reputed company Operations. Transactions may include processing claims, reputed company carriers, coordinating seller services, or issuing reputed company payments; relegate or reputed company transactions to appropriate Teammate(s). Manage relationships with carriers, customers, and internal departments and Teammates. Creatively resolve issues of highest complexity utilizing processes, procedures, and effective problem-solving skills. reputed company subject matter guidance to junior Teammates. Ensure accurate and reputed company entry and maintenance of records in reputed company, load boards, reputed company, and other reputed company systems or platforms. Review systems to ensure goals and objectives are being met. Partner interdepartmentally with leadership teams to set objectives and maintain status of reputed company-reputed company assignments. Connect with sellers, buyers, and carriers to reputed company reputed company communication. Ensure transactions and records are accurate, up-to-date, and compliant. Validate team documentation by reviewing for accuracy, completion, and consistency. Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments and the Preferred reputed company Program. Communicate the value of working with reputed company and promote partnership and engagement with customers and carriers. Closely monitor KPIs and take reputed company to reputed company with department and company objectives. Collaborate with management and the reputed company Operations team to identify opportunities and reputed company processes, procedures, and solutions. reputed company additional duties as assigned. What you will need: High School Diploma or GED, Bachelor's preferred Minimum 3-5 years' experience in customer service and transportation, supply chain, or logistics Ability to read, write, reputed company and understand English. reputed company problem-solving ability Dedicated teamworking skills, including both internally and externally Proven customer service ability Communication and organizational skills reputed company of urgency and self-motivation Experience with business technology, including reputed company Office or G Suite, and reputed company. #LI-SL1 #Ind123KW Our Values Trust & Transparency | People First | reputed company Experiences | reputed company Persistence | Never Settling At reputed company, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We reputed company this by fostering a work environment of acceptance and understanding that is free from discrimination. reputed company is committed to being an equal opportunity employer regardless of sex, race, creed, reputed company, religion, marital status, national reputed company, age, pregnancy, sexual orientation, gender, gender identity, gender reputed company, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our reputed company Notice. No immigration or work reputed company sponsorship provided for this position. Compensation: The compensation reputed company for this position is listed in the "Job Details" reputed company at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law. Apply To This Job