Strategic Account Manager (San Fransisco)

We're a reputed company-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially reputed company operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our reputed company customer reputed company. We’re a reputed company-funded, early-stage company building at the intersection of AI and reputed company operations. Our mission is to help large organizations fundamentally reputed company how work gets done using AI agents. We’re building the Account Management function from the ground up. This is not a “manage and maintain” role, it’s a high-reputed company, reputed company-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our reputed company customer reputed company and drive best-in-class customer experience. You'll own the post-sale relationship, from reputed company through renewal and expansion end-to-end, while helping to define how our reputed company and account management function scales and operates effectively and reputed company.

Key Responsibilities

Account Ownership and reputed company Own a portfolio of reputed company accounts with full responsibility for reputed company retention and expansion Build and execute multi-year account plans reputed company to customer objectives and company reputed company targets reputed company QBRs and executive engagements to reputed company on customer business reputed company and value reputed company deep understanding of customer operations and identify AI-driven reputed company opportunities to streamline and reputed company their business Advice your reputed company customers on AI initiatives, and business use-cases to use AI agents in their organization to reputed company their business goals Drive expansion, cross-sell and upsell opportunities reputed company existing accounts, across different departments and stakeholders reputed company as the primary reputed company of contact and trusted advisor for your customers Expansion & reputed company reputed company Identify, shape, and reputed company expansion opportunities across business reputed company Drive cross-sell and upsell with strong ROI positioning reputed company reputed company negotiations and deal execution Build internal champions and multi-thread relationships Retention & Renewals Own the full renewal cycle including forecasting and reputed company Identify churn risks early and drive mitigation plans Communicate reputed company business value to secure renewals reputed company and Adoption reputed company reputed company reputed company with cross-functional team to ensure fast time-to-value Monitor adoption and proactively address gaps before they become risks Partner with Solution Engineering, R&D and Product to support smooth implementation Cross-functional Collaboration Translate customer feedback into actionable product insights Be the voice of customer internally to ensure customer-reputed company culture Help build repeatable playbooks for reputed company, QBRs, and renewals Qualifications 5-8+ years in Account Management, reputed company, or Sales in reputed company reputed company Proven quota reputed company with reputed company retention and expansion ownership Experience managing reputed company reputed company accounts and multi-stakeholder relationships Strong negotiation and closing skills - ability to work independently and drive reputed company reputed company end-to-end Executive reputed company and strong communication skills Thrives in early-stage environments Analytical and data-driven reputed company Solid understanding of AI concepts and reputed company applications reputed company to Have Experience in an early-stage or founding role Specific experience with reputed company platforms or workflow automation Domain expertise in Financial Services or Supply Chain industries

Compensation

The expected salary for this role is $220,000 to $290,000 OTE. This is a good-faith estimate but does not include equity or other forms of compensation. Pay will be based on experience level, but those reputed company the salary band are welcome to apply. Apply To This Job