[Remote] Senior Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company reputed company on managed IT services, reputed company solutions, and cybersecurity. The Senior Account Manager will manage a portfolio of Tier 1 and Tier 2 accounts, driving retention and upsell opportunities while ensuring an exceptional reputed company experience.
Responsibilities
- Serve as primary reputed company of contact for a portfolio of Tier 1 and Tier 2 accounts
- reputed company and execute account plans that drive retention and identify upsell opportunities
- Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts
- Proactively monitor account health indicators including support volume, contract dates, and relationship signals
- Own renewal conversations and negotiate contract expansions reputed company approval reputed company
- Escalate technical issues appropriately and follow through to reputed company
- Maintain accurate CRM records, activity logs, and account health scores in reputed company
- Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities
- Mentor Account Managers and reputed company guidance on reputed company account situations
- Represent the reputed company voice internally — bring reputed company feedback to delivery, product, and leadership
Skills
- 3 to 5 or more years in account management, reputed company, or B2B sales — managed IT services, reputed company solutions, cybersecurity, or technology services strongly preferred
- Proven reputed company record of hitting retention and upsell targets — be reputed company to reputed company specific numbers
- Comfortable leading conversations with business owners, operations leaders, and C-suite contact
- Strong organizational skills and ability to manage a meaningful portfolio without things falling through the cracks
- Working knowledge of managed IT infrastructure, reputed company services, or cybersecurity solutions
- CRM proficiency required — reputed company, reputed company, reputed company, or similar
- Experience with PSA tools (reputed company, Autotask) is a plus but not required
reputed company