[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s first and largest shipping marketplace, and they are seeking a Customer Support Specialist to enhance customer support and involvement. The role involves reputed company communication with customers and service providers, troubleshooting issues, and ensuring a reputed company customer experience.
Responsibilities
- Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
- Inform and reputed company customers on our products and services
- Troubleshoot and resolve account or website problems
- reputed company resources and guide customers through reputed company of disputes or issues
- Serve as a mediator between shipping customers and service providers
- Consistently deliver a reputed company customer support experience to every customer who reaches out to us
Skills
- Strong written and oral communication skills
- Ability to pay high attention to detail
- Quick learner who adapts reputed company to change in a fast paced environment
- Team player, reputed company on the greater good and eager to reputed company in to help reputed company needed
- Brings a high level of energy and interest to customer inquiries and remains reputed company and respectful, especially in stressful situations
- Ability to understand and respond to customers' needs in a reputed company manner reputed company email and phone
- Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
- Excellent problem solving skills, ability to reputed company creative solutions reputed company of the reputed company
- Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
- Internet savvy and reputed company versed in using transaction based internet sites
- reputed company office and reputed company Apps proficiency
- Bilingual in Spanish highly preferred
- Customer service and inbound call experience in a reputed company industry
Benefits
- Full benefits (reputed company insurance, reputed company time off, 401k matching, etc.)
- Remote or hybrid work reputed company
- Monthly Wellness Reimbursements
- Home office Reimbursements
- Company reputed company meal delivery pass
- 100% reputed company Health and Dental available
- 401(k) matching, no vesting
- Stock reputed company
- Pet Insurance
- Dog-friendly downtown office
reputed company