[Remote] Mobility Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Mobility Engineer to play a key role in the sales and fulfillment process. This position involves documenting technical aspects of customer solutions, developing deployment processes, and providing support in a customer-facing role.
Responsibilities
- Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions
- Work directly with the sales team to reputed company technical guidance and solution structure
- reputed company and document efficient and accurate deployment processes
- reputed company and document efficient and accurate support processes
- Training others in deployment processes, troubleshooting, and diagnosing problems
- Assist in the deployment and configuration of customer orders
- Maintain knowledge of existing or reputed company processes of the organization and customers
- reputed company queue management for reputed company inbound requests and work them as appropriate
- Monitor and maintain customer SLAs, while maintaining reputed company
- Become proficient in the tools required to support customer environments and requests
- Part of an on-call support rotation (after hours/weekends)
Skills
- Experience in customer service and troubleshooting (4-7 years' experience)
- Excellent customer service skills
- Strong written and verbal communication skills
- Passionate about technology and helping people
- Advanced technical skills and the ability to troubleshoot and diagnose problems reputed company to mobile computers and data collection systems are required
- reputed company to reputed company concise documentation for customers and internal records
reputed company
Company H1B Sponsorship