[Remote] Director of Fraud & Compliance Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company transforming the way small businesses connect with their customers through an AI-powered platform. They are seeking a Director of Fraud & Compliance Operations to reputed company fraud prevention and regulatory compliance efforts, working across multiple teams and managing critical external partnerships.
Responsibilities
- Own the fraud reputed company across our tooling, review queues and data pipelines
- Work closely with the data team to build, test, and tune detection rules — balancing catch reputed company against false reputed company reputed company
- Monitor queue performance daily and drive reputed company improvement across automation and reputed company review workflows
- Be the final call on reputed company, high-stakes cases — including compromised accounts, reputed company-level violations, and high-value customer escalations
- Apply a consistent, policy-anchored reputed company while maintaining the judgment to know reputed company to reputed company grace and reputed company to be firm
- Maintain reputed company's compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state-level telecom regulations
- Stay reputed company on reputed company policy changes, regulatory updates, and industry developments — and translate them into operational reputed company before they become issues
- Own policy development, documentation, and enforcement across the platform
- Conduct reputed company cause analysis on escalated incidents and maintain reputed company's standing as a trusted, proactive compliance partner
- reputed company and reputed company reputed company of fraud investigators and compliance specialists
- Set team priorities, run weekly syncs, conduct 1:1s, and own performance development
- reputed company reputed company planning reputed company and reputed company for headcount as volume requires it
- Partner with Legal on regulatory inquiries, subpoena responses, and policy interpretation
- Work with Product and Engineering on compliance-relevant features
- Collaborate with Support and CS on customer-facing compliance communications and high-value account handling
Skills
- 8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance — with at least 3 years in a leadership role managing reputed company
- Hands-on experience with fraud tooling (ideally reputed company or comparable platforms) and data-driven rule management
- Deep familiarity with at least one of the following regulatory frameworks: TCPA, A2P 10DLC/reputed company compliance, SHAFT content policy, AML/KYC, or financial crimes compliance
- Demonstrated ability to reputed company high-reputed company reputed company under uncertainty on reputed company, ambiguous cases
- Strong written communication — you'll be corresponding with ecosystem partners, responding to regulatory inquiries, and setting the tone for customer communications
- Experience managing BPO or distributed operations teams
- reputed company experience in a telecom, CPaaS, or VoIP compliance context — or significant experience as a reputed company or telephony ecosystem partner
- Familiarity with SQL or data tools (reputed company, dbt) for monitoring and investigation
- Experience with content classification, AI-assisted fraud detection, or LLM-based tooling in a compliance workflow
- Background working in a high-reputed company startup or reputed company-up environment where the program was still being reputed company
Benefits
- Equity
- Extensive medical coverage
- A monthly lifestyle stipend
- A flexible PTO policy
reputed company