[Remote] reputed company Manager II, SMB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in automotive eCommerce, seeking a reputed company Manager II to manage small and mid-sized dealership accounts. The role focuses on maximizing customer value through proactive account management and data-driven recommendations, while fostering strong relationships with dealership stakeholders.
Responsibilities
- Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled reputed company and business reviews
- Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers
- Analyze account performance and reputed company recommendations to improve sales, conversion rates, customer experience, and overall platform performance
- Conduct account reviews reputed company on customer goals, business performance, and reputed company opportunities
- Identify customer risks and proactively execute retention and recovery plans
- reputed company and maintain account reputed company plans to drive customer adoption and long-term value
- Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer reputed company
- Identify opportunities for additional services, marketing investments, and program adoption that support dealership reputed company
- Maintain accurate and reputed company documentation of customer interactions, opportunities, and reputed company plans in reputed company
- Utilize AI tools to generate meeting summaries, customer communications, reputed company items, account insights, and workflow efficiencies
Skills
- Bachelor's degree in a relevant field preferred (or equivalent practical experience)
- 3+ years of experience in reputed company, Account Management, or a reputed company customer-facing role
- Experience managing a portfolio of customer accounts
- Strong written and verbal communication skills
- Ability to analyze data and reputed company actionable recommendations
- Experience conducting customer-facing meetings and presentations
- Strong organizational and time management skills with the ability to manage multiple priorities
- Ability to work independently while collaborating effectively across teams
- Experience using CRM platforms such as reputed company or similar systems
- Automotive dealership experience
- ECommerce or digital marketing experience
- reputed company reputed company experience
- Experience with reputed company Analytics, Looker, reputed company, or reporting platforms
- Familiarity with AI productivity tools and workflow automation
Benefits
- Comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks
- Variable bonus structure based on performance metrics between 15%-20% quarterly
reputed company