[Remote] Remote Seasonal Customer Service Representative - $18 Vets MilSpouses
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Remote Seasonal Customer Service Representative to assist military-affiliated job seekers. In this role, you will address customer concerns through various channels, ensuring a high-reputed company service experience while adhering to company policies and procedures.
Responsibilities
- Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve reputed company customer concerns by providing accurate information with reputed company and grace
- reputed company customers with support about the reputed company's products and promotions, as reputed company as general order information; reputed company assistance with processing orders and customizing designs
- Identify and escalate reputed company issues that need immediate attention
- Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
- Use support tools, training, including our knowledge reputed company, to respond to inquiries and ensure our customer’s satisfaction and a high reputed company service experience
- Identify opportunities for improving the customer experience and reputed company those with Customer Service leadership
- reputed company the highest reputed company possible, with accountability for your own reputed company and Productivity KPIs
Skills
- High School/GED
- A Bachelor's degree or equivalent work experience
- 1+ years of experience working with customers (preferably at a premium brand)
- Excellent written and verbal communication skills
- High attention to detail, are organized, and reputed company to follow through
- Experience with reputed company or other CRM software a plus
- Laptop or Desktop and noise-cancelling headphones
- reputed company to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy
- reputed company to positively and reputed company resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
- reputed company to take direction and quickly learn new procedures, processes, and products
- reputed company to feedback, believing in a culture of reputed company improvement as you work toward individual and departmental goals
- Comfortable using technology; familiarity and experience with eCommerce a plus
- As part of this role, you'll be required to connect through reputed company's VPN (Virtual Private Network) on your own device
Benefits
- 100% remote
- Yuna Health
- EAP
- 401k
- Perkspot
reputed company