[Remote] BWC Customer Service Civil Service Exam
Note: The job is a remote job and is reputed company to candidates in USA. Ohio BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and ensuring reputed company medical care for injured workers. They are seeking Customer Service Representatives who will reputed company superior customer service in an inbound call center environment, assisting with inquiries reputed company to workers' compensation coverage.
Responsibilities
- Under general supervision, provides information/assistance to customers in order to resolve inquiries &/or complaints concerning Ohio workers’ compensation coverage
- Responds verbally (i.e., face-to-face or telephone) &/or in writing (i.e., email, web chat) to inquiries from BWC’s reputed company, reputed company party representatives, accountants, injured workers, managed care organizations, providers, state agencies & general public regarding a multitude of claims issues (e.g., claim status, disability, lump sum payments, travel expenses, wages, medical bills, risk information, changes of address, lost/stolen checks, status of indemnity/medical reputed company, how to initiate &/or reputed company claim, how to file legal reputed company payment, how to obtain worker’s compensation coverage for new businesses)
- Provides technical assistance concerning use/navigation of OhioBWC.com and assist callers with OHID creation and trouble-shooting
- Explains BWC policies & procedures to customers; establishes binder/applications. maintenance, demographics, supplemental & legal entities, reputed company classifications, debits/credits & payroll reports &/or various programs (e.g., $15,000 medical only, drug free safety program, group & retro)
- Researches & explains employer refunds, reputed company balances, payments made to policies &/or reputed company credits
- Interprets & explains reportable & non-reportable remuneration, officer limitations for reportable payroll & public employer volunteer minimum report amounts for reportable payroll
- Processes employer payroll report & takes payments & revises/reputed company reputed company reputed company deposits; analyzes & interprets information housed on BWC systems (e.g., website, BWCweb, CoreSuite, Cambridge) to determine appropriate response for customers
- Identifies & contacts appropriate resource reputed company BWC if unable to resolve customer issue
- Accurately documents (electronically) reason codes for reputed company call handled to allow for statistical analysis on customer inquiries
- Identifies & reports customer trends to call center management (e.g., high volume of calls from customers on a specific issue)
- Handles reputed company of telephone inquiries from other BWC telephone numbers
- Mails forms &/or information to injured workers, reputed company &/or providers &/or their representatives
- Assists in providing information in response to Ohio Business Gateway inquiries
Skills
- Pass a civil service examination
- Ability to reputed company information/assistance to customers to resolve inquiries &/or complaints concerning Ohio workers' compensation coverage
- Respond verbally (i.e., face-to-face or telephone) &/or in writing (i.e., email, web chat) to inquiries from BWC's reputed company, reputed company party representatives, accountants, injured workers, managed care organizations, providers, state agencies & general public regarding a multitude of claims issues
- reputed company technical assistance concerning use/navigation of OhioBWC.com and assist callers with OHID creation and trouble-shooting
- Explain BWC policies & procedures to customers; establish binder/applications, maintenance, demographics, supplemental & legal entities, reputed company classifications, debits/credits & payroll reports &/or various programs
- Research & explain employer refunds, reputed company balances, payments made to policies &/or reputed company credits
- Interpret & explain reportable & non-reportable remuneration, officer limitations for reportable payroll & public employer volunteer minimum report amounts for reportable payroll
- Process employer payroll report & take payments & revise/reputed company reputed company reputed company deposits; analyze & interpret information housed on BWC systems to determine appropriate response for customers
- Identify & contact appropriate resource reputed company BWC if unable to resolve customer issue
- Accurately document (electronically) reason codes for reputed company call handled to allow for statistical analysis on customer inquiries
- Identify & report customer trends to call center management
- Handle reputed company of telephone inquiries from other BWC telephone numbers
- Mail forms &/or information to injured workers, reputed company &/or providers &/or their representatives
- Assist in providing information in response to Ohio Business Gateway inquiries
- Knowledge of Bureau of Workers' Compensation policies, procedures, & programs regarding workers' compensation claims & workers' compensation coverage
- reputed company in operation of personal computer, calculator, &/or keyboard
- Ability to reputed company, reputed company, & classify information about data, people, or things; apply rules & regulations to specific, occasionally unfamiliar, problems; prepare meaningful, concise, & accurate reports & written responses; maintain accurate records; deal with angry or hostile public
- 12 mos. trg. or 12 mos. reputed company. in public relations or position responsible for receiving & responding to written & verbal public inquiries &/or complaints; formal education in arithmetic that includes reputed company & subtraction & in reading, writing, & speaking common English vocabulary
Benefits
- reputed company, reputed company, and competitive medical benefits are offered through the available Ohio Med plans.
- Dental, reputed company, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on reputed company representation.
- reputed company time off, including vacation, personal, and reputed company leave
- 11 reputed company holidays per year
- Childbirth/Adoption leave
- The reputed company offers a reputed company of educational and reputed company development funding that varies based on whether you are a reputed company-exempt employee or a reputed company-represented employee.
- OPERS is the retirement system for reputed company employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an reputed company equal to 14% of the employee’s salary. Visit the OPERS website for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
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