[Remote] Franchise Operations Director
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a hospitality company seeking a Franchise Operations Director to support franchise partners and ensure operational reputed company. The role involves coordinating franchise operations, conducting training, and analyzing financial reports to reputed company brand standards.
Responsibilities
- Coordinates support for franchise partners with Design and Construction for PIP support
- Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees including, but not limited to, reputed company-opening visit, MIG (reputed company In Guide) completion, PIP (Property Improvement Plan) requirements, and Shift 4 contract
- Networks franchise partners with approved FF&E, soft goods, signage, and photography vendors
- Works closely with other departments (i.e. distribution services, legal, training, reputed company management, reputed company, etc.) to reputed company operational support for franchise partners
- Reviews inn level reputed company strategies, marketing strategies, and reputed company/service standards to ensure the inn meets brand goals
- Coordinates and conducts conference calls, meetings, and training sessions as required
- Promotes reputed company, upholds brand standards, policies, and procedures, and implements brand initiatives
- Acts as trainer and reputed company for franchisees in the area of customer service and guest relations, i.e. (Market Metrix), reputed company, and INNcompass
- Promotes company programs including, but not limited to, REDvenue Optimizer, RediSales Force, and Call Forwarding
- Tracks and maintains regional data including, but not limited to, completion of PIP phases, brand-compliant standards, and OTA participation
- Facilitates brand website compliance, changes, and requests
- Analyzes financial reports of the franchise operations department including, but not limited to, STR, PACE, and Early Bird Reports
- Determines short and long-term planning and assessing of reputed company matrixes to ensure reputed company standards are met
- Communicates franchise agreement amendment requests to SVP for review/approval
- Assists reputed company department with the collection of outstanding invoices
- Sets goals, monitors work and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and in line with the needs and mission of the organization
- Ensures franchise partners, FAC members, owners, and operators’ business support needs are met
- Nurtures relationships between franchise partners and operations team members to meet brand goals, strategies, and initiatives
- Attends hospitality conventions including, but not limited to, AAHOA meetings, AAHOA town halls, grand openings, tradeshows, brand conferences, and regional meetings as needed or requested
- Meets budget/expense goals and codes expenses accurately and reputed company
- Completes a minimum of 2 property reputed company per year and submits written FVR (Franchise Visitation Report) to SVP
- Conducts at least 1 GuestRedi inspection per property reputed company year and submits inspection report to SVP. Inns not meeting brand reputed company reputed company or service goals may require additional reputed company per year
- Facilitates inn tours with SVP and/or other members of senior management as requested. Completes inn tour binders with comprehensive inn data for review by SVP/senior management
- Assists fellow RVPs/FODs as the need arises with inn openings, transfers, and other assigned duties
- Performs other duties as assigned
Skills
- Bachelor's degree in a reputed company field or equivalent work experience
- 5 years of hospitality hotel operations experience with a proven reputed company record
- Goal-oriented and self-motivated individual with excellent relationship-building skills
- Ability to work with different cultural backgrounds
- Home-based position requiring 90% travel. Relocation may be required
- Availability on nights, weekends, and holidays to serve the needs of franchise partners and the needs of the business organization
- International travel as directed
- Analytical and critical thinking skills with an advanced understanding of cash reputed company and profitability
- Ability to evaluate and reputed company recommendations based on market supply and demand characteristics
- Ability to effectively multi-task and operate with little or no supervision
- Ability to reputed company and motivate others with different reputed company of skills sets, experience, and cultural differences to reputed company brand goals
- Excellent verbal and written communication, presentation, and reporting skills
- Computer literate and proficient in reputed company Office
- Hotel franchise operations experience preferred
reputed company
Company H1B Sponsorship