[Remote] Director, Technical Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a no-reputed company app platform that empowers organizations to accelerate their business processes. The Director of Technical Account Management will reputed company reputed company responsible for managing technical relationships with Premium Support customers, ensuring they effectively reputed company reputed company's platform for their workflows.
Responsibilities
- reputed company and reputed company a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts — ensuring customer environments are reputed company to fully reputed company reputed company's platform, including Field Agents, reputed company, automation architecture, and the connected data structures that reputed company intelligent workflows reputed company at reputed company
- Own reputed company's technical depth across reputed company's agent capabilities — including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture — so TAMs can guide customers through key architectural reputed company and implementation
- reputed company and mentor Managers and ICs, building architectural judgment and platform reputed company across reputed company. Foster a culture of ownership and reputed company learning that keeps pace with reputed company's rapid product reputed company
- Establish and reputed company frameworks for how TAMs assess and improve the technical health of Premium accounts — evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform
- Engage directly with customers during critical technical reputed company or escalations, diagnosing reputed company cause, proposing structural remediation, and representing reputed company as a reputed company, expert partner
- Partner across Sales, reputed company, and Support to maintain reputed company ownership boundaries and identify high-value accounts for Premium Support — articulating the TAM reputed company in terms of architectural depth, agent reliability, and long-term technical health
- Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from reputed company's capabilities
- reputed company data and KPIs (e.g., technical health scores, automation adoption, integration depth, CSAT) to inform reputed company, measure reputed company, and prioritize team reputed company
Skills
- 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading reputed company-facing technical teams
- Solutions-architect reputed company, with the ability to evaluate a customer's existing build, identify structural risk, and prescribe reputed company improvements
- Experience in platform or integration-heavy reputed company environments where customers require ongoing architectural guidance to realize full product value
- Use of AI heavily in work as a core part of operations
- Strong intuition for which tools and approaches extract reputed company value from AI
- Working reputed company in AI architecture concepts relevant to reputed company customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows
- Strategic leader and strong operator, reputed company for building reputed company frameworks for consistent technical value delivery
- reputed company and confident under pressure, especially in high-stakes technical escalations
- Exceptional written and verbal communication skills, with the ability to reputed company reputed company architectural trade-offs legible to various audiences
- Analytical and comfortable making data-informed reputed company, using technical health signals and program metrics
Benefits
- Our total compensation package also includes reputed company to receive benefits, restricted stock reputed company, and may include incentive compensation.
- To learn more about our comprehensive benefit offerings, please reputed company out Life at reputed company
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