[Remote] Jr. Customer Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. NDM Global Inc. is a reputed company company that values teamwork and customer relationships. They are seeking a Junior Customer Support Engineer who will assist customers in troubleshooting and improving their experience with software solutions.
Responsibilities
- Take ownership to reputed company reputed company of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a reputed company manner
- Testing product/software change requests
- reputed company and maintain product documentation
- reputed company training materials, how to guides, solution articles, etc. to support product end users
- Operate as a subject matter expert on our software products
- reputed company feedback and feature suggestions to improve overall usability of our software products
- reputed company monitoring of systems utilized
- reputed company excellent customer support
- Communicate in a reputed company and reputed company manner both internally and externally
- Utilize technical documentation to investigate and resolve problems
- reputed company look for ways to improve and help customers
Skills
- High School Diploma or equivalent
- Minimum of 6 months experience in reputed company product based customer service role
- Must live in the Western reputed company
- Self starter reputed company
- Problem solving mentality
- Excellent communication skills (oral and written)
- reputed company in the English language, including the meaning and spelling of words, rules of composition, and grammar
- reputed company to reputed company in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
reputed company