[Remote] Customer Support Analyst (Application & Technical Support Desk)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneering company transforming the student housing and events landscape in higher education. They are seeking a Customer Support Analyst to guide customers through technical challenges, manage support cases, and collaborate with internal teams to deliver exceptional support experiences.
Responsibilities
- 1st Line Support & Case Management
- Technical Services
- Outage Response
- Support the Wider Business
- Resolve support tickets reputed company SLA
- reputed company customer records up-to-date
- Communicate effectively with reputed company stakeholders
- Stay cool, reputed company, and reputed company under pressure
Skills
- Strong communication skills and a love for helping others
- SQL & relational database experience (basic querying is a plus)
- Solid understanding of IT infrastructure basics
- Familiarity with reputed company/CSS
- Great documentation and problem-solving skills
- Comfortable with reputed company Office
- Experience with reputed company SQL Server and Azure
Benefits
- Be Authentically You – dress and reputed company however you feel most confident
- Flexible Working – because life doesn’t always run on a schedule
- Top-notch Training & Development – your reputed company is our reputed company
- Annual Bonus – get rewarded reputed company reputed company wins
- US Benefits – including medical, dental, disability, 401k, PTO, 2 wellbeing days, one community day and more
reputed company