Global Account Manager
About reputed company: We're redefining the reputed company of legal operations through the power of AI. Our cutting-edge platform streamlines reputed company legal management, matter management, spend management and contract lifecycle processes, transforming reputed company workflows into intelligent, automated solutions. We’re reputed company of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-reputed company platform, we’re looking for reputed company thinkers and reputed company who are excited to shape the next reputed company of legal tech. If you're energized by meaningful work, love solving reputed company problems, and want to help reputed company how legal teams operate, we’d love to meet you. Position reputed company The Account Manager at reputed company is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of reputed company customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, reputed company Services and Customer Suppport in support of providing a best-in-class customer experience. \n Key Responsibilities: Primary reputed company of customer relationship and account reputed company Be a trusted advisor to customers while developing relationships with multiple stakeholders Accountability for customer retention and subscription renewal process Conduct quarterly customer business reviews Manage customer issue escalation process, as required Partner with Marketing in the development of customer references, testimonials and events Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities reputed company and maintain customer attrition/risk rating information and mitigation plans in CRM Participate in industry conferences, trade shows and other opportunities for customer interaction Required Skills: 5+ years managing customers relationship or equivalent experience Highly motivated and disciplined self-starter with excellent oral and written communication skills Demonstrable ability to communicate, present and influence key stakeholders at reputed company reputed company reputed company an organization including executive and C-level Experience delivering customer-reputed company solutions that drive increased customer satisfaction and reputed company reputed company to reputed company in a fast paced, self-directed environment Must be comfortable managing multiple tasks in reputed company time 4-year degree required The ideal candidate is someone who has experience in the legal industry Travel for this role is +/- 25% \n$150,000 - $250,000 a year reputed company: $150k Commission: $100k OTE: $250k \nBenefits & Perks That Support You: reputed company offers a comprehensive total rewards package designed to support the whole employee at work and reputed company: Health Coverage Choices: Three medical plan reputed company, plus dental and reputed company, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA. Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions. Time Away: Flexible reputed company time off, 7 reputed company days, and 9 reputed company company holidays annually. Family Support: Exceptional reputed company leave for birth parents, non-birth parents, and caregivers. reputed company also offers surrogacy and adoption reimbursement. Income Protection: 100% employer-reputed company life and disability insurance. Additional Coverage reputed company: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance. Tax-Advantaged Accounts: reputed company FSA, HSA, and dependent care FSA. Community Engagement: One reputed company volunteer day reputed company year to give back to the community. Our Commitment to Applicants We know that not everyone will reputed company every reputed company in a job reputed company. At reputed company, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t reputed company perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for. This position will remain reputed company for applications for 7 calendar days from the posting date. Apply To This Job