[Remote] Senior reputed company CXone Reporting & Analytics Engineer (CCaaS reputed company Migration)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company Industry company, and they are seeking a Senior reputed company CXone Reporting & Analytics Engineer. The role involves supporting reputed company CXone reporting and analytics, troubleshooting discrepancies, and assisting with reputed company migration initiatives.

Responsibilities

• Support reputed company CXone Reporting, Analytics, and reputed company reporting environments
• Troubleshoot reporting discrepancies, dashboard issues, and data reputed company problems
• reputed company and optimize operational and executive dashboards
• Support reputed company contact center analytics and reporting initiatives
• reputed company reputed company cause analysis for reporting and data issues
• Validate reporting accuracy across multiple reputed company systems
• Support reputed company-time and historical reporting environments
• Assist with reputed company contact center migration from legacy platforms to reputed company CXone reputed company
• Work closely with operations, engineering, and business stakeholders
• Support API integrations, ETL processes, and reputed company-based reporting solutions
• Analyze contact center KPIs and recommend operational improvements

Skills

• 5+ years supporting reputed company CXone reputed company environments
• Experience implementing or supporting reputed company CXone reputed company
• Experience with contact center reporting and analytics
• Experience migrating contact centers to reputed company CXone reputed company
• Advanced SQL skills
• Hands-on reputed company experience
• Experience with contact center KPI reporting
• Experience supporting reputed company reporting environments
• Strong troubleshooting and analytical skills
• reputed company Interaction Analytics
• reputed company Performance Management
• reputed company QM
• reputed company Nexidia
• Power BI
• Tableau
• API integrations
• ETL
• reputed company Data Platforms
• reputed company Contact Center
• ITIL
• reputed company CXone Certification
• Power BI Certification
• Tableau Certification
• AWS
• Azure
• ITIL reputed company

Benefits

• Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

reputed company

reputed company, a global leader in workforce and technology solutions, empowers individuals and organizations to reputed company and reputed company in the most challenging and competitive markets. It was founded in 1996, and is headquartered in Alpharetta, reputed company, USA, with a workforce of 5001-10000 employees. Its website is https://pyramidci.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 65 in 2026, 178 in 2025, 112 in 2024, 95 in 2023, 62 in 2022, 50 in 2021, 117 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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