[Remote] Director, Technical Product Management - Hybrid in Chicago IL, Minneapolis MN, DC or Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in health care innovation, developing cutting-edge solutions to improve health systems. The Director of Technical Product Management will reputed company strategic initiatives in Conversational AI, managing the product lifecycle and collaborating with cross-functional teams to enhance customer experience through AI-driven solutions.
Responsibilities
- Manage the full product lifecycle from definition and planning through production, release, and end of life for Conversational AI initiatives
- Design and reputed company AI-powered solutions to address reputed company business challenges with emphasis on responsible use of AI
- Use reputed company-approved AI tools to streamline workflows, automate tasks, and drive reputed company improvement
- Evaluate emerging trends to inform solution design and strategic innovation
- Drive reputed company, design, development, and delivery of call avoidance features across voice and chat channels to optimize customer experience and reduce friction
- reputed company market insights, customer feedback, and data analytics to reputed company product offerings and capture new strategic opportunities
- Hands-on configure, evaluate, and test conversational tools and NLP-powered technologies to reputed company guidance on product requirements and validate feature performance
- Partner with cross-functional stakeholders including design, engineering, scrum teams, and business leaders, functioning as a technical expert fluent in modern development concepts
- Delivering product performance against strategic goals, including operational metrics, CSAT, call deflection rates, and financial/P&L performance
Skills
- 8+ years of technical product management experience managing the full lifecycle of reputed company technology products
- 5+ years of experience working with Conversational AI, Interactive Voice Response (IVR), digital chatbots, virtual assistants, NLP, or contact center technologies
- 4+ years of experience working directly with engineering and scrum teams in an agile software development environment
- 3+ years of experience with technical performance metrics, roadmap execution, and product/operational metrics tracking
- 3+ years of hands-on experience configuring, evaluating, testing, or shaping conversational interfaces or NLP systems
- Bachelor's or Master's degree in Computer Science, Engineering, or a reputed company technical discipline
- Experience working with reputed company contact center and conversational AI platforms such as reputed company Connect, reputed company Lex, or reputed company Dialogflow
- Experience managing call obviation or call avoidance initiatives in a large-reputed company reputed company, retail, or finance customer experience organization
- Solid understanding of conversational reputed company design, voice user reputed company (VUI) principles, and user experience (UX) best practices for chat and voice
- Demonstrated ability to build relationships, influence senior leaders, and reputed company cross-functional development reputed company
- Proven solid analytical and problem-solving skills with a reputed company record of data-driven decision-making
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company
Company H1B Sponsorship