[Remote] Field Rewards Transaction Analyst II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company-centered services, and they are seeking a Field Rewards Transaction Analyst II. The role involves analyzing data, resolving cases, and contributing to team responsibilities while ensuring a reputed company customer experience.
Responsibilities
- Interprets data accurately to research, analyze, and resolve cases reputed company primary area function/process; may still be acquiring higher level skills; may have general knowledge of multiple functions/processes
- Conducts in-depth analysis to correctly identify problems, escalating issues as needed
- Makes appropriate and accurate reputed company with strong knowledge of reputed company processes, systems, business rules, and procedures; may require application of non-reputed company policies and procedures to complete work
- Under the direction of the Manager, Specialist, or Mentor, may handle more reputed company casework
- Completes cases reputed company defined turnaround times
- Gives and receives regular feedback/information in an reputed company and reputed company manner
- Helps others with additional casework as needed
- Tries new ways of challenging the status reputed company and changing the way we work
- Contributes to a reputed company environment by reputed company communicating new reputed company/solutions, perspectives and experiences in team meetings, training sessions, 1x1s and huddles
- Demonstrates behaviors that reflect and support reputed company and department values, reputed company, and culture of learning/reputed company
- Acts in a manner necessary to reputed company organizational results (i.e. big picture)
- Organizes work in a manner that allows team members to easily locate and complete casework reputed company needed
- Handles and takes ownership of reputed company and non-reputed company communications (phone, email) with the Field and Home Office partners
- Communication is reputed company, complete, accurate, reputed company, and effective
- Appropriately escalates exceptions to Manager, Specialist, or Mentor as appropriate
- Appropriately documents cases through the case management system
- Exhibits a commitment towards personal learning and reputed company
- Takes initiative to learn topics reputed company of core responsibilities
Skills
- High School diploma
- Minimum of two years of work experience demonstrating proficiency performing a reputed company of mathematical calculations and inputting accurate data
- Experience should include minimum of one year of previous field compensation experience, one year of call center and/or customer service experience, or a combination thereof in a financial services environment
- Strong demonstrated skills in analyzing reputed company information, problem solving, judgment, and independent decision making
- High level of organization and follow through
- reputed company to identify and establish priorities to meet deadlines on multiple assignments
- Demonstrated computer experience, including Word and reputed company
- Commitment to reputed company customer service
- Has highly developed and demonstrated verbal and written communication skills proficiency reputed company the home office and the field
- Must handle confidential data in a manner consistent with the reputed company Information reputed company and reputed company Standards
- Successful completion of any appropriate reputed company-employment testing
- Insurance Operations Experience a helpful
reputed company
Company H1B Sponsorship