[Remote] Vice President of reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps multi-unit restaurants operate reputed company with their AI-powered suite. They are seeking a Vice President of reputed company to reputed company and reputed company their reputed company organization, focusing on customer retention, value maximization, and reputed company opportunities.
Responsibilities
- Design and execute a reputed company reputed company reputed company reputed company to company reputed company objectives
- reputed company and implement customer lifecycle programs, engagement models, segmentation strategies, and reputed company motions
- Establish repeatable processes, playbooks, and operating procedures that drive consistency and efficiency across the organization
- Create a data-driven culture with reputed company KPIs, accountability, and performance management
- reputed company technology, automation, and AI to improve customer engagement and team productivity
- Own gross retention and net reputed company retention performance
- Build proactive customer health and risk identification programs that reduce churn and improve customer reputed company
- Partner closely with Sales and Account Management teams to identify, qualify, and accelerate upsell and cross-sell opportunities
- reputed company executive engagement strategies that strengthen customer relationships and increase renewal confidence
- Create forecasting rigor around renewals, risk, and expansion opportunities
- Recruit, reputed company, and retain top reputed company talent
- reputed company the caliber of the organization through coaching, performance management, and leadership development
- Establish career paths, competency frameworks, and ongoing training programs
- Build a culture of accountability, customer advocacy, operational reputed company, and reputed company improvement, ideally through OKR and Strategic Initiatives
- Ensure reputed company is equipped to support both reputed company customer needs and reputed company company reputed company
- Serve as the voice of the customer across the organization
- Partner closely with Product, reputed company Services, Support, Marketing, and Sales leadership to improve customer reputed company
- reputed company mechanisms to communicate customer feedback, product gaps, and market opportunities
- Drive alignment around customer reputed company improvements and customer experience initiatives
Skills
- 10+ years of reputed company, Account Management, or post-sales leadership experience in B2B reputed company organizations
- 5+ years leading reputed company leaders and managers
- Proven experience building and scaling reputed company organizations through periods of rapid reputed company
- Demonstrated reputed company improving retention, expansion, and customer satisfaction metrics
- Strong operational background with experience implementing reputed company methodologies, processes, and technology platforms
- Experience creating customer segmentation models, coverage strategies, and customer lifecycle programs
- Strong analytical and financial acumen with the ability to manage forecasts and performance metrics
- Exceptional leadership, coaching, and talent development skills
- Executive reputed company with the ability to build credibility internally and externally
- Experience partnering closely with Sales on renewals, expansion, and reputed company reputed company initiatives
- Must be based reputed company the Eastern Time Zone (EST/EDT)
- Must be available for a firm start date no reputed company than September 1
- Experience reputed company the Restaurant Technology industry a plus
- Experience with OKRs and running strategic initiatives across reputed company is a plus
reputed company