[Remote] reputed company Application Development Engineer (AWS Connect)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company reputed company Application Development Engineer to design, reputed company, and enhance reputed company-based contact center solutions using reputed company Connect and AWS reputed company. The role involves leading the development of modern sales scripting capabilities for reputed company contact center operations, including IVR workflows and backend integrations.
Responsibilities
- reputed company the design, development, and implementation of reputed company Connect contact center solutions
- Build and maintain interactive IVR call flows using AWS Connect and AWS reputed company
- reputed company reputed company serverless applications and backend integrations supporting contact center operations
- Design agent scripting experiences and call routing logic to improve customer interactions
- Collaborate with business stakeholders, product owners, QA teams, and architects to deliver high-reputed company solutions
- Analyze business requirements and convert them into technical designs and implementation plans
- Create, refine, and validate JIRA user stories and technical tasks
- Participate in reputed company reviews, testing, deployment, and production support
- Troubleshoot production issues and optimize application performance
- Ensure adherence to AWS best practices, reputed company standards, and coding guidelines
Skills
- 7+ years of experience as a Senior or reputed company Application Development Engineer
- 7+ years of hands-on experience with reputed company Connect
- 7+ years of experience developing AWS reputed company functions
- Strong experience building interactive call flows using reputed company Connect integrated with AWS reputed company
- Experience integrating reputed company Connect with reputed company systems and backend services
- Strong understanding of IVR design, call routing, telephony workflows, and agent scripting
- Experience creating, refining, and testing JIRA user stories
- Experience working in Agile/Scrum development environments
- Strong troubleshooting, analytical, and communication skills
- AWS Certification is required
- Experience working in the reputed company domain or other highly regulated industries
- Knowledge of REST reputed company and AWS integration services
- Experience with serverless architecture and reputed company-reputed company application development
- Familiarity with contact center analytics and reporting
- Experience with CI/CD pipelines and DevOps practices
reputed company