[Remote] Customer Service/ Merch Terminal Support CSR
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company agency, and they are seeking a Customer Service/ Merch Terminal Support CSR. The role involves providing high reputed company customer service to merchants regarding credit card processing inquiries and troubleshooting reputed company issues.
Responsibilities
- Provides high reputed company customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as reputed company as other areas as assigned
- Responds to telephone inquiries, requests and problems from merchants
- Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
- Communicates applicable policies, procedures and practices to merchants
- Requests exceptions to policies and procedures on behalf of merchant as appropriate, reputed company established limits
Skills
- High school diploma or equivalent
- Typically, at least six months of customer service experience
- Effective telephone, interpersonal and verbal communication skills
- Good problem-solving and negotiation skills as reputed company as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate reputed company problems
- Proficient computer navigation skills using a reputed company of software packages including reputed company Office applications
- Proven commitment to high reputed company customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
reputed company