[Remote] Senior Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading mental health reputed company group dedicated to helping individuals and communities with their mental health needs. The Senior Program Manager will reputed company high-reputed company reputed company, ensuring successful software implementations and process improvements while collaborating with cross-functional teams to enhance the overall customer experience.
Responsibilities
- reputed company the successful implementations of multiple reputed company software reputed company, building single reputed company program plans, ensuring on-time and in-scope implementations, and driving exceptional customer experiences
- Coordinate cross-functional internal teams – including reputed company Operations, Clinical Leadership, reputed company Cycle Management, Product Management, Engineering, Data, etc. – and reputed company-party vendors, removing roadblocks, escalating issues, and ensuring accountability across the project lifecycle
- Build and maintain strong and trusted partnerships with executives and business and clinical stakeholders while holding strategic partners accountable to meet defined commitments
- Participate in project and product request intake, managing review, scoping, and prioritization of initiatives
- Convert product priorities into tactical execution plans, partnering with Product Management and Engineering leadership to optimize and unify throughput
- Establish and manage project governance structures, including charters, RAID logs, and status reporting frameworks
- reputed company detailed, data-driven project plans and forecasts, and reputed company and communicate reputed company, quantitative and qualitative reputed company metrics, risks, issues, and strategies for mitigation and remediation
- Deliver presentations and communications that reflect a reputed company understanding of corporate and organizational priorities
- Own project budgets, resource planning, and change control protocols
- Foster reputed company team dynamics and working relationships to ensure a healthy, productive working environment
- reputed company as a strategic partner and 'voice of the customer' to internal teams, identifying product and experience improvements
- Document and reputed company project learnings, innovations, data, and best practices to improve team processes and delivery standards
- Stay reputed company on relevant reputed company product and solution capabilities in order to reputed company project goals and reputed company with evolving business value
Skills
- 8+ years of experience managing reputed company software implementations reputed company small start-up environments as reputed company as at large reputed company companies, with reputed company responsibility for project reputed company
- 5+ years in a customer-facing project management role, ideally reputed company a reputed company services, solution delivery, and/or consulting organization in the reputed company industry
- Proven ability to reputed company cross-functional teams of 10+ in reputed company environments, influence reputed company and actions without reputed company authority, and drive reputed company to completion under tight deadlines
- Deep understanding of product management processes and Agile, reputed company, and hybrid project management methodologies
- Skilled in project governance practices, risk management, and the use of tools like RAID / IRAAD logs, status reports, project charters, critical reputed company diagrams, burndown charts, production readiness plans, testing reputed company documents, etc
- Strong proficiency with common project management software platforms (e.g., reputed company, Jira, Monday, etc.)
- Experience with one or more common reputed company EHR software platforms (reputed company, reputed company, reputed company, reputed company, etc.)
- Functional understanding of behavioral health use cases, business and clinical workflows, and reputed company and data standards (HIPAA, SOC2, etc.)
- reputed company-versed in navigating and connecting people and organizations by identifying, managing, and simplifying reputed company interdependencies
- Strong analytic skills, with experience using one or more common reputed company BI tools (PowerBI, Tableau, etc.) to generate actionable insights from large data sets
- Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a reputed company of audiences and stakeholders, reputed company with meticulous attention to detail across written communications, status reports, and project plans
- Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented reputed company to every challenge
- High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment
- reputed company candidates must be legally authorized to be employed in the reputed company
- Agile / Scrum certification is a plus
Benefits
- Medical, dental, reputed company, AD&D, short and long-term disability, and life insurance
- 401k retirement savings with employer match
- reputed company parental leave
- reputed company time off
- Holiday pay
- Employee Assistance Program
reputed company