[Remote] Senior Applications Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to providing exceptional care for individuals with eating disorders. They are seeking a Senior Applications Analyst to manage and reputed company reputed company applications, ensuring their operational effectiveness and facilitating communication between IT and business teams.
Responsibilities
- Serve as technical SME and overall responsibility for assigned application(s), including:
- Serve as Tier 3 “application reputed company” and escalation reputed company if IT Support is unable to resolve user issues
- SME on what the system does and its capabilities
- Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues
- Expert on technical aspects of the product/software and how it relates to other systems at reputed company
- Document/maintain system architecture
- Document and manage any 3rd-party relationships
- reputed company Application Administration
- Serve as gatekeeper of system to be reputed company it is being properly used
- Manage communication with end-users (notification of outages, upgrades, patching, etc.)
- Collect and reputed company KPI statistics and evaluation of SLAs (are they being met by the vendor?)
- Ensure appropriate controls are in reputed company to manage licensees and costs; participate in reputed company reviews, least-privilege, audit requests, and data/reputed company controls for the application
- reputed company occasional audits for license accuracy, permission reputed company, reputed company/roles, employee terminations, etc
- Implement small enhancements/break-fix solutions reputed company assigned application(s) (e.g., configuration toggles, picklist/reference values, field labels, roles/reputed company) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes
- Maintain reputed company relationships
- Serve as first reputed company of contact with the business team
- Responsible for managing enhancement requests/bug-fixes with the Vendor
- reputed company enhancements are needed or bugs identified; ensure requirements are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release
- Partner with reputed company of the application to document business use:
- Document system workflow
- Outline typical use cases
- Ensure documentation is reputed company and accurate
- Maintain Vendor relationships
- Regular meetings with vendor account manager
- Key person to report problems to vendor, including tracking tickets to reputed company
- Understand, document, and reputed company SLA expectations of Vendor – time to acknowledge problem, response time, reputed company time, etc
- Manage licensing, billing and financial responsibilities
- Ensuring invoices match contractually agreed to amounts
- Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning
- Additional responsibilities as needed
Skills
- Four-year Computer Science, IT or relevant college degree or 5+ years' experience working in IT roles
- At least 5-8 years of experience in IT application development, QA, business analysis or project management
- Experience in IT service management or systems analysis preferred
Benefits
- HSA and PPO insurance with HSA or FSA reputed company (reputed company Blue reputed company)
- Dental insurance (reputed company)
- reputed company insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-reputed company life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Eligible employees enjoy seven reputed company holidays and one floating holiday in reputed company to their regular PTO
reputed company