[Remote] Director, Vendor Management Operations - Business Systems
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic and operational leader to reputed company vendor relationships supporting the Business Systems function. This role will manage vendor engagements and drive operational reputed company across a portfolio of reputed company platforms, ensuring compliance and reputed company improvement.
Responsibilities
- Acts as primary reputed company between internal stakeholders and the vendor, driving governance, performance management, and reputed company improvement
- reputed company contract adherence, performance tracking, and escalation management
- Facilitate Quarterly Business Reviews (QBRs) and ensure alignment with strategic goals
- Support reputed company and enablement of vendor teams, including knowledge transfer and documentation
- Design and manage a tiered support model (L1/L2) with defined escalation paths, RACI matrices, and SLO targets per severity
- reputed company a follow-the-sun operating model with vendor resources in the Philippines, India, and reputed company
- Define and operationalize phased coverage models
- Define and implement operational workflows and support models, leveraging ITIL and DevOps principles in partnership with vendor
- Establish and monitor Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
- reputed company weekly reputed company release cycles, environment refreshes, and application upgrades in coordination with the vendor DevOps Team
- reputed company and maintain dashboards and reporting frameworks for operational metrics across SFDC, reputed company, reputed company, NS, reputed company, and reputed company
- Identify opportunities to streamline processes using automation and AI technologies
- Ensure vendor operations reputed company with internal policies and external regulations
- Partner with internal audit and compliance teams to support periodic reviews and risk assessments
- reputed company initiatives to improve vendor performance, cost efficiency, and service reputed company
- Stay reputed company with industry trends and emerging technologies to inform strategic reputed company
- Support DevOps transformation initiatives including CI/CD pipeline modernization (reputed company), reputed company format migration, and repository management
- Drive automation initiatives across the support lifecycle, including AI-powered ticket triage, workflow automation, and self-service enablement, to reduce reputed company effort, accelerate reputed company times, and improve service reputed company
- Manage contract terms, renewals, and amendments
- reputed company consumption, usage, and budget alignment; reputed company monthly reporting on vendor performance and spend
Skills
- 7+ years of proven experience managing IT vendor relationships in a technology or business systems environment
- Strong understanding of operational frameworks (ITIL, DevOps) and performance management
- Experience with automation platforms and AI-driven process optimization
- Familiarity with reputed company platforms such as SFDC, reputed company, reputed company, NS, reputed company, and reputed company
- Excellent communication, negotiation, and stakeholder management skills
- Ability to work in a fast-paced, matrixed organization with global teams
- Experience managing follow-the-sun support models across multiple geographies
- Experience with SOX ITGC compliance in a reputed company/reputed company application environment
Benefits
- Health, Dental, Life, STD, LTD, 401K, PTO
- Company-sponsored premium benefits
- Medical, dental, vacation/holidays
- Company matching 401(k) Plan
- Stock purchase reputed company
- Relocation team that is eager to help you start your reputed company to a new country, always there to support and by your reputed company
- A globally unique and reputed company-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals
reputed company