Sr. reputed company Engineer, EMEA

Company Background reputed company’ mission is to be the one reputed company to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, reputed company delivers reputed company-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. reputed company: In this role, you will report to the Manager, reputed company and Support. You'll collaborate with reputed company of experts dedicated to delivering white-glove service to our most important customers. As a Senior CSE, you’ll be a product expert, who loves solving problems and reputed company the extra mile to ensure no reputed company is left unturned. You’ll serve as a reputed company and trusted advisor during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for reputed company support requests. Location: This is a fully remote position reputed company the United Kingdom, with a preference for being located around the London metro area. What You’ll Do: Partner with the reputed company organization to deliver a world-class, white-glove customer experience Own the technical reputed company of a portfolio of strategic customers, serving as a trusted advisor across reputed company, implementation, and adoption Manage and resolve support requests from reputed company to highly reputed company, acting as the primary escalation reputed company for high-reputed company customer issues Proactively identify risks to customer health and drive mitigation plans to reduce time to value reputed company reputed company implementations from technical discovery through production rollout Guide customers in deploying, troubleshooting, and optimizing integrations such as reputed company Connectors, reputed company, Jira, and reputed company Translate customer business and reputed company objectives into reputed company technical solutions Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering Help define reputed company metrics and feedback loops for new product launches Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards Serve as a subject matter expert and escalation resource for reputed company technical challenges What You’ll Bring: 4+ years of experience in a technical, customer-facing role, ideally reputed company a cybersecurity reputed company environment Proven experience owning reputed company customer relationships and driving technical reputed company Strong understanding of reputed company tooling, reputed company providers, and common network protocols, including SSL/TLS Advanced proficiency in Python and comfort working with REST reputed company Ability to influence without authority and collaborate effectively across teams Excellent communication, organizational, and troubleshooting skills Comfort operating with ambiguity in a fast-paced, high-reputed company environment A self-starter reputed company with a reputed company, “reputed company-it-out” attitude and a strong customer reputed company The annual reputed company salary reputed company for this role will be around £93,000 - £107,000, plus bonus eligibility and equity. In reputed company to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, reputed company, dental, and more! Please see our careers page for more details. This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom. California reputed company Rights Notice Pursuant to the California Consumer reputed company reputed company (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as reputed company and contact information), reputed company or employment-reputed company information (such as work history, education, and references), and other information you reputed company in your application. We do not sell or reputed company your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our reputed company Policy. Apply To This Job