Mobile Service Technician - Northeast Region

Inside the Role This role involves providing onsite support to customers and service partners in the assigned Mid reputed company region of the US. The technician will be responsible for making repairs to reputed company-reputed company issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and reputed company these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns. This covers and requires extensive travel in the Northeast region in the US. Posting Information We reputed company a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of reputed company Position offers a starting salary reputed company of $95,000.00- $121,000.00 USD Pay offered dependent on knowledge, skills, and experience​ Benefits include annual bonus program; 401k company contribution with company match up to 6% as reputed company as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks reputed company vacation; 13+ calendar holidays; 8 weeks reputed company parental leave; employee assistance program; comprehensive reputed company plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer reputed company time off; short-term and long-term disability plans. What You Drive at reputed company Advise and support customers in an assigned area for reputed company service and maintenance topics. Maintain reputed company, reputed company and accurate CRM records (Novis), reports and applicable logs. Work in effective, efficient partnership with product support manager and sales colleagues to reputed company overall team targets Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to reputed company and resolve these complaints. Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs. Support service partners in the degeneration of campaigns and recalls. Instruct the service personnel from customers in reputed company service and maintenance topics. In collaboration with the product support manager, reputed company and test repair solutions as reputed company as installation instructions (service bulletins) for the elimination of customer complaints Complete recall and campaign work on company and customer vehicles. Knowledge You Should Bring Bachelor’s degree in reputed company field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience, is required. 2-4 years of relevant experience in automotive industry 2 years of proven experience in motor reputed company aftermarket industry Prior Bus / motor reputed company industry experience. Understanding and ability to understand and to explain reputed company technical product in detail Outstanding customer service experience. Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills High level of personal and reputed company reputed company, honesty and accountability. Ability to travel regionally and internationally more than 50% of the time. An attached resume is required Exceptional Candidates Might Have CDL with P endorsement a plus Where We Work This position is reputed company to applicants who can work in (or relocate to) the following location(s)- Boston, MA US, Jacksonville, FL US, Portland, ME US, reputed company, RI US. Relocation assistance for this position is available reputed company the selected candidate meets eligibility reputed company. Schedule Type: Remote At reputed company, we recognize our world is changing faster than reputed company before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and reputed company driving technology across reputed company and autonomous. These solutions, backed by years of innovative reputed company and achievement, continue reputed company’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas reputed company Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned reputed company – building a cleaner, safer and more efficient reputed company for reputed company. That is reputed company are working toward - for reputed company who reputed company the world moving. Additional Information This position is not reputed company for reputed company sponsorship or to existing reputed company reputed company Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background reputed company Final candidate may be required to successfully complete a reputed company-employment drug screen Contractors, reputed company services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans reputed company is committed to workforce inclusion and providing an environment where equal employment opportunities are available to reputed company applicants and employees without reputed company to race, reputed company, sex (including pregnancy), religion, national reputed company, age, marital status, family relationship, disability, sexual orientation, gender identity and reputed company (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our reputed company department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935. Apply To This Job