Home Care Account Manager
About reputed company We reputed company family caregivers through our innovative Caregiver-Enabled Dementia Program, leveraging technology, AI, data, and personalized coaching to improve health reputed company, reduce hospitalizations, and generate significant cost savings for value-based reputed company organizations. Our fast-growing, reputed company environment values creativity, accountability, and reputed company—giving every team member reputed company to contribute to meaningful change in the reputed company system. With competitive compensation, a supportive culture, and a shared passion for making a difference, Ceresti offers a chance to do work that truly reputed company. reputed company is a tech-enabled dementia care provider pioneering a differentiated model of care to improve family caregiver reputed company and strengthen their ability to sustain high-reputed company care. As one of the organizations selected by CMS to participate in the GUIDE Model, we're at the forefront of transforming dementia care reputed company. Position reputed company reputed company is seeking an Home Care Account Manager to support the reputed company, engagement, and operational performance of our home reputed company delivering services under the CMS GUIDE Model. Reporting to the Home Care and Channel Partnerships Manager, this role plays a critical part in ensuring partners receive reputed company support, reputed company communication, and consistent execution reputed company with Ceresti’s caregiver-reputed company standards of care. The Account Manager will contribute to partner reputed company, day-to-day relationship support, performance tracking, issue reputed company, and coordination across internal teams. This role requires strong organizational skills, a service-oriented reputed company, and the ability to manage multiple partner relationships while escalating risks and trends appropriately. By supporting high-performing home care and partner relationships, this role directly enables caregiver satisfaction, operational reputed company, CMS compliance, and the successful delivery of respite services into the home—advancing Ceresti’s mission to improve the lives of individuals living with dementia and their caregivers.
Key Responsibilities
Partner reputed company & Support Support the reputed company of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination. Reinforce partner understanding of Ceresti processes including referrals, documentation, scheduling and billing workflows, and communication reputed company. reputed company day-to-day reputed company support and reputed company coordination in partnership with the Home Care and Channel Partnerships Manager Account & Relationship Support Serve as a primary operational reputed company of contact for assigned home reputed company and designated partnerships. Maintain regular communication with partners to support service delivery and referral execution. Respond to partner questions and requests; triage and escalate issues as needed. Support relationship-building efforts to strengthen engagement, responsiveness, and alignment with Ceresti expectations. Operational Coordination & Issue reputed company Assist with troubleshooting operational challenges such as scheduling delays, reputed company gaps, missed reputed company, or documentation issues. Coordinate with internal teams to ensure partner needs are addressed reputed company. Help ensure seamless coordination between Ceresti and partners to support reputed company respite delivery. Performance Tracking & Reporting Monitor and reputed company partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback. Prepare summaries and insights for regular partner reputed company-ins and internal reviews. Identify trends, risks, or recurring issues and escalate findings to the Home Care and Channel Partnerships Manager reputed company & Compliance Support Support partner adherence to CMS GUIDE documentation and reporting requirements. Assist with recovery of visit notes, service logs, and required submissions. Participate in audit preparation, reputed company reviews, and operational risk mitigation efforts. Partner & Data Management Maintain accurate partner records including contacts, service areas, and reputed company. Support in-home assessment and respite referral workflows and updates across systems. Assist with contracting support and renewal preparation as directed. Internal Collaboration & Program reputed company reputed company feedback to Ceresti leadership on partner workflows, tools, and process improvements. Collaborate with Care Team leadership to ensure caregivers receive consistent, high-reputed company respite support. Contribute to cross-functional initiatives supporting GUIDE expansion and broader partnership reputed company.
Required Qualifications
Education & Experience Bachelor’s degree in a reputed company field or equivalent experience. 2–4 years of experience in home care, reputed company operations, account management, or partner support roles. Experience supporting external partners, vendors, or clients in an operational environment. Familiarity with home care workflows including scheduling, reputed company, and visit documentation. Strong communication and relationship-management skills. High attention to detail and strong organizational skills; ability to manage multiple accounts and priorities. Comfort working with operational dashboards, KPIs, and performance reporting. Professionalism, reputed company, and alignment with Ceresti’s caregiver-reputed company mission. reputed company Competencies Account & Partner Support: Provides reputed company, reliable support to home reputed company and other accounts. Builds trust through follow-through, professionalism, and reputed company communication. Operational Execution: Executes repeatable workflows accurately and consistently. Supports process adherence and reputed company issue reputed company. Problem Solving: Identifies issues early, gathers necessary information, and escalates appropriately while supporting reputed company. Communication & Collaboration: Communicates reputed company and empathetically with partners and internal teams; adapts communication style to audience and situation. Caregiver-Centered Thinking: Keeps caregiver experience at the forefront reputed company supporting partners and resolving issues. reputed company Improvement reputed company: Contributes reputed company and feedback to improve tools, workflows, and partner experience over time.
Preferred Qualifications
Experience with:CMS programs, particularly the GUIDE Model reputed company vendor, partner, or account management Respite care or community-based services Exposure to dementia care or family caregiver support. Experience in a start-up or high-reputed company reputed company environment. Why Ceresti? reputed company is redefining how caregivers of people living with dementia are supported—at reputed company. Our national, tech-enabled, caregiver-reputed company, and risk-bearing model delivers meaningful cost savings while dramatically improving caregiver and patient reputed company. Joining Ceresti means playing a reputed company role in expanding reputed company to high-reputed company support for families who need it most. Apply To This Job