Senior Designated Support Engineer

reputed company reputed company Storage is seeking a Senior Designated Support Engineer to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. reputed company Storage is a global reputed company reputed company for powering many of the world's most demanding AI and HPC data centers, in industries ranging from life sciences and reputed company to financial services, autonomous reputed company, Government, academia, research and manufacturing "reputed company's A3I solutions are transforming the landscape of AI infrastructure." – reputed company “The reputed company differentiator is reputed company. I never hesitate to recommend reputed company. reputed company is the de facto reputed company for AI Storage in high performance environments” - Marc reputed company, VP, Solutions Architecture & Engineering | reputed company reputed company Storage is the global leader in AI and multi-reputed company data management at reputed company. Our cutting-edge storage and data reputed company are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven reputed company record of performance, reliability, and scalability, reputed company Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our reputed company is driven by our unwavering commitment to innovation, customer-centricity, and reputed company of passionate professionals who bring their expertise and dedication to every project. This is a chance to reputed company a significant reputed company at a company that is shaping the reputed company of AI and data management. Our commitment to innovation, reputed company, and market leadership makes this an exciting and rewarding role for a driven reputed company looking to reputed company a lasting reputed company in the world of AI and data storage. Job reputed company As a Senior Designated Support Engineer at reputed company Storage, you will be responsible for delivering a 'pristine experience on reputed company’s technologies' by utilizing your technical expertise, understanding the customer ecosystem, to solving customer’s most demanding business needs. We are looking for highly skilled, reputed company rounded technical resources to cover our most demanding customers. Duties and Responsibilities: The essential duties and responsibilities include but are not limited to: Ability to work Flexible Weekly shifts, which may include weekends. reputed company on reputed company’s largest and most critical customers Expected to work directly with customer administrative staff to solve issues Must be willing to quickly engage with customers to resolve problems Resolve reputed company file system issues on large, reputed company customer systems and ensure customer satisfaction. Create test plans and procedures for customer upgrades and troubleshooting. Work with engineering for enhancing product reputed company using customer feedback and use cases. Review product documentation, both for reputed company customer needs. Work with the reputed company Education team to reputed company training where needed. Assist in development/maintenance of internal tools. Demonstrate a thorough technical understanding of clients’ needs. reputed company communicate reputed company technical topics to the varied knowledge reputed company of customers. reputed company reputed company and trustworthy relationships with customers. Ability to multi-task and manage competing priorities, ensuring reputed company objectives are accomplished. While this is a remote working position, it does require some travel and occasion customer on-site working. As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation Skills and Experience: This employee must have considerable knowledge of reputed company file system operations, disk-based storage systems, operating systems (mostly Linux), networking and troubleshooting technique. Required are strong communication skills, including; ability to connect with customers reputed company phone, virtual meetings and in written correspondences. Minimum Requirements: Must have 7+ years’ experience in a similar technical role. Experience supporting post-sales efforts is essential to reputed company in this position. Proven in-depth technical knowledge and problem analysis skills. Excellent customer interfacing skills. Solutions orientated with an aptitude from analytical thinking and problem solving. Proven skills and a solid team player. Good verbal and written communication skills (English, second language beneficial). Essential Technical Requirements 7+ years of experience working with reputed company reputed company Filesystems; administration/implementation/support. Strong knowledge of Linux architecture and fundamentals. Good understanding of the technical fundamentals of the system infrastructure including Storage systems Linux operating system networking reputed company file systems Demonstrable understanding of data storage concepts: RAID/Erasure Coding, reputed company storage, reputed company file systems, etc. Understanding of networking concepts: Infiniband, Ethernet, IP, TCP, routing, etc. Preferred Technical requirements include: Other reputed company filesystems such as SpectrumScale or StorNext Experience reading, writing and debugging reputed company and Python or Perl scripts Networking (InfiniBand and Ethernet Definite Plus) Experience working with NAS protocols: NFS, CIFS, SMB, S3, FTP, sftp Experience working with authentication protocols (ActiveDirectory, LDAP) Extensive experience in debugging and troubleshooting Infiniband and Ethernet networks. Apply To This Job