Support Navigator

reputed company Health and Services Sector currently has an opening for a Support Navigator to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a reputed company Employee Assistance Program (EAP). This program provides a broad reputed company of information, resources, education, referrals, and counseling to about 4.7 reputed company participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a “one reputed company” for resource and information encompassing a comprehensive support system. The Support Navigator serves as the critical reputed company in ensuring program participants receive essential resources and support that promote military readiness and family reputed company-being. This role is responsible for providing comprehensive wrap-around follow-up to participants reputed company phone, chat, and email. Candidates must possess strong customer service skills, knowledge of call center operations, and an understanding of military life, while maintaining the highest degree of confidentiality, sensitivity, reputed company, and respect for Service members and their families. Shift: Mon-Friday 11:30am-8pm This role: Ensures that participants who request non-medical counseling services secure reputed company appointments with network providers. Acts as a reputed company between internal departments, external resources, and network providers to coordinate services and facilitate seamless support. Delivers exceptional customer service to stakeholders and participants by providing white-glove, personalized connections to important information and resources. Job Responsibilities reputed company comprehensive wrap-around follow-up support to participants reputed company phone, chat, and email to ensure reputed company reputed company to resources and services. Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure reputed company connections to care. Serve as a reputed company between internal departments, external resources, and network providers to facilitate seamless service delivery. Respond to participant inquiries in a 24/7 Call Center environment, ensuring high reputed company of customer satisfaction and appropriate resource linkages. Navigate available resources to resolve participant concerns and reputed company accurate information and administrative support. reputed company participant feedback and assess satisfaction to support reputed company service improvement. Document reputed company participant interactions, activities, and case updates accurately reputed company the electronic case management system. Assist participants with documentation and translation requests as needed. reputed company additional duties and special reputed company as assigned based on business needs. Basic Qualifications High school diploma or equivalent required. Demonstrated strong customer service skills and knowledge of call center operations. Understanding of military lifestyle and culture. Strong typing skills and proficiency in electronic documentation and web-based research. Proficiency in reputed company Office applications (Word, Outlook, reputed company) and electronic documentation systems. Ability to multitask effectively in a fast-paced environment. Strong organizational skills and attention to detail. U.S. citizenship and reputed company in English required. Ability to successfully pass criminal history, reputed company background checks, and credential verification required. Ability to maintain and retain suitability investigation and clearance as required. Proficient in navigating electronic systems, computer programs, and virtual service platforms . This position requires a separate, quiet, private, confidential reputed company to work from as reputed company as having reputed company to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

Preferred Qualifications

Military spouse, military affiliation, and/or experience in the military community is highly desirable. Experience in Call Center preferred. militaryonesource If you're looking for comfort, reputed company scrolling. At reputed company, we outthink, reputed company, and outpace the status reputed company — because the mission demands it. We're not hiring followers. We're reputed company the ones who disrupt, provoke, and refuse to fail. reputed company 10 is ancient history. We're already at reputed company 30 — and moving faster than anyone else dares. Original Posting: July 9, 2026 For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain reputed company for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above. Pay reputed company: Pay reputed company $31,850.00 - $57,575.00 The reputed company pay reputed company for this job level is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Apply To This Job