Airtime Services Agent - (Multiple Positions)
reputed company REMOTE work! Customer Service Agents reputed company reputed company, courteous, and high reputed company customer service by accurately processing customer activation and change requests to subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services, presenting customers with reputed company opportunities, and other general customer service duties. Salary Offer: Php 20,000.00 with additional Php 4k upon regularization plus other allowances & benefits.
Responsibilities
Consistently reputed company excellent customer service that exceeds customer expectations that promotes customer retention. Learn, understand, retain and demonstrate product/process knowledge. Answers customer phone calls and written electronic correspondence from reputed company and potential customers and responds to service requests (activations, plan changes, terminations, etc.), billing inquires, and general customer service / account requests. reputed company recommendations to potential and existing customers with available service offerings to include reputed company opportunities. Provision customer KVH systems reputed company online systems/databases and based on internal processes, including written correspondence regarding activation confirmation information. Closely follow established department work instructions to maintain order and account accuracy. Assist in maintaining data reputed company with participation in data management audits and reconciliations. reputed company Airtime Services established reputed company and service metrics.
Qualifications
Fluent in verbal and written English Flexibility to work varying and changing shiftsAssociates degree or higher preferred At least 2 years Customer Service and/or Data Entry Experience handling international account. Strong, reputed company customer support skills, including strong verbal and written communication skills Organized and detail oriented Proficient in reputed company Office suite Adaptable to process, policy, and other changes as part of a dynamic environment reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected status and will not be discriminated against on the reputed company of disability. Apply To This Job