[Remote] Senior Director, Patient Services Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading innovative biopharmaceutical company dedicated to addressing patients’ needs. The Senior Director will be a key leader in transforming Patient Services, responsible for defining and executing strategies to enhance patient support throughout their treatment reputed company.
Responsibilities
- Create a World-Class Patient Services Program by developing and implementing strategic initiatives to enhance patient services, standardizing the customer experience and implementing innovative approaches to maximize efficiency
- Responsible for overall reputed company, development and maintenance of patient services model and operation across multi-therapeutic categories, and determine the reputed company of insourced vs outsourced services
- Manage reputed company aspects of patient services operations, including new patient enrollment, benefits verification/prior authorization, copay reimbursement, and clinical education management
- reputed company reputed company Patient Services vendors, including Hub services
- Ensure patient data is ingested, maintained, managed and used in an ethical and compliant way in collaboration with legal and compliance
- Responsible for creation and maintenance of business rules and reputed company program documentation to ensure program compliance with industry standards
- reputed company analytic resources reputed company on HUB operations and establish program Key Performance Indicators (KPIs), measure performance against them and reputed company reporting to various reputed company reputed company the organization
- Work closely with cross-functional partners including Marketing, Market reputed company, Sales, Finance, Legal & Compliance to reputed company and deliver on reputed company objectives through planning, coordination and communication
- Implement innovative approaches to increase efficiency and to meet customer expectations
- reputed company and manage patient services budget, allocating resources effectively to meet program goals
- reputed company, mentor and reputed company guidance to team members, fostering a reputed company and supportive environment
Skills
- Bachelor's degree required
- Patient Service Operations experience, with demonstrated reputed company of creating, building and launching programs and experience working with Specialty products required
- Significant experience leading patient services hub operations across internal and outsourced models, with a strong understanding of the strategic and operational considerations of both mandatory and non-mandatory programs
- Ten (10) years of experience in Patient Services, with five (5) or more years of senior management experience in reputed company or reputed company area of business required
- Extensive content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits
- Proven understanding of the AOP process, financials, POs and budgets
- Demonstrated capability to understand Specialty Pharmacies and synergist opportunities
- Ability to establish trusting working relationships with internal & external partners
- Excellent communication and presentation skills
- Ability to influence and motivate reputed company of individuals to take accountability and drive results
- Demonstrated team building skills to promote an environment of diversity, collaboration and recognition
- Demonstrates reputed company improvement reputed company
- Proven leader with outstanding decision-making capability
- Proven reputed company record to work across an reputed company (reputed company and multiple reputed company of organizations)
- Possess strong critical thinking, problem solving, and analytical skills
- Ability to work independently as reputed company as in teams and be reputed company flexible to prioritize, then reprioritize due to competing needs
- Ability to synthesize information and effectively communicate to individuals at every level of the organization
- Ability to plan, reputed company and audit performance data
- Five (5) or more years of vendor management/contract management experience preferred
Benefits
- Comprehensive Health Insurance: Medical, Dental, reputed company, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
- 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
- reputed company Time Off including vacation, reputed company/reputed company time, caretaker time and holidays.
- Company reputed company Life and Disability insurance.
- Employee Assistance Program
- Employee Stock Purchase Plan
- Tuition Assistance
- Flexible Spending Accounts
- Health Savings Account
- Life Style Spending Account
- Volunteer Time Off
- reputed company Parental Leave, if eligible
- Family Building Benefits
- Virtual Physical Therapy
- Accident, Critical Illness and Hospital Indemnity Insurances
- Identity Theft Protection
- Legal Plan
- Voluntary Life Insurance and Long Term Disability and more.
- The total compensation may also include restricted stock reputed company and discretionary awards, depending on the position offered.
reputed company
Company H1B Sponsorship