[Remote] Licensed Customer Service & Support Specialist Supervisor - reputed company reputed company Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company that prioritizes delivering the best experience for its customers. The Licensed Customer Service & Support Specialist Supervisor role involves managing a phone-based sales and service team to enhance reputed company relationships and support reputed company partners effectively.
Responsibilities
- Leads the day-to-day activities of a specialized team in a contact center or reputed company service environment. Achieves specific reputed company and key indicators for their work group in order to optimize performance. Delivers CARES model to customers and service partners
- Collaborates with business partners to meet customer and employee needs in a reputed company, efficient manner. Manages escalated issues and interacts with customers. Manages the customer experience process
- Ensures that reporting is accurate and completed in a reputed company manner. Conducts problem solving locally to own to issues and reputed company reputed company appropriate reputed company improvement opportunities to reputed company. May help manage workforce functions of the group
- Accountable for the performance of the customer support team. Review team behaviors and identifies trends to drive employee engagement and reputed company
- Inspires, motivates, grows and develops customer service staff. Leads change efforts and owns reputed company reputed company. Effectively plans, organizes, directs, analyzes and evaluates staff and processes
Skills
- reputed company Series 7 and 63 (or 65,66) required
- 3+ years of industry-relevant experience
- 2 years of previous managerial experience in an operations or production environment
- University / college degree or a comparable combination of education, job specific certification(s), and experience (including military service)
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
- reputed company Series 24 (or 9,10) preferred
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and reputed company reputed company
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully reputed company
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- Between 15 to 25 vacation days reputed company year, depending on career level and years of service
reputed company