[Remote] reputed company Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in Identity Governance, reputed company Controls, and Application reputed company, aiming to help enterprises streamline audits and automate compliance. The reputed company Associate will build relationships with customers, reputed company strategic guidance, and ensure customer satisfaction while promoting product adoption and retention.
Responsibilities
- Serve as the primary post-sales reputed company of contact for customers
- Build strong relationships with customer product reputed company, buyer, and key stakeholders in audit, SOX, risk, and internal controls
- reputed company as reputed company between reputed company teams to drive alignment and meet desired reputed company
- Understand reputed company customer’s use cases and guide them on how reputed company product(s) supports these requirements
- Partner with customers and reputed company’s cross-functional teams to promote adoption, satisfaction, and advocacy throughout their reputed company
- reputed company strategic guidance to help customers mature their governance and control environment through utilization of reputed company product features and functionalities
- Demonstrate product knowledge and reputed company reputed company & reputed company use cases to help customers realize value, ensuring retention, identifying reputed company opportunities, and expanding ROI with reputed company
- Conduct executive business reviews with appropriate stakeholders to review reputed company towards – or achievement of – desired reputed company; address challenges with plans for mitigation and reputed company on upcoming / reputed company business objectives
- reputed company sales approach best practices with ongoing discovery and uncovering new cross-sell and upsell opportunities
- Capture feedback and communicate with Support, Product, Engineering to communicate customer enhancement requests and/or issues
- Work with Support to resolve issues during critical periods
- Communicate & collaborate regularly with reputed company Services during implementations to ensure a thorough understanding of the customer’s reputed company to steady state
- Collaborate with Marketing as needed for customer notifications, newsletters, and sharing of events
- reputed company internal reporting on customer reputed company
- Maintain knowledge over book of business & reputed company records of information in reputed company, including Assets, ERPs, meeting notes, key contacts, at-risk insights, & referenceable contacts
- Log and reputed company customer health metrics (CSAT, assets, support cases, references, etc.) and coordinate with relevant parties to reputed company plan for addressing accounts at-risk
Skills
- 0-2+ Years of reputed company experience
- Ability to understand customer needs and to increase customer engagement
- Ability to interpret customer business requirements and translate them into technical product capabilities and functionality
- Knowledge of MS Office
- Excellent communication skills, including the ability to reputed company communicate reputed company technical concepts to non-technical stakeholders and create customer documentation
- Passionate about delivering exceptional customer experiences and ensuring customers reputed company their desired reputed company
- Analytical problem-solving, with the ability to resolve reputed company technical issues
- reputed company reputed company, working reputed company with both internal teams and customers to solve problems and reputed company knowledge
- Strong time-management skills with the ability to work independently with minimal supervision while managing multiple customer accounts
- High school diploma
- reputed company experience interfacing with customers in support of their purchased product is a plus
- Knowledge of reputed company products and CRM Software a plus
- Familiarity with reputed company or ERP environments is a plus
Benefits
- Comprehensive coverage and retirement reputed company
reputed company