[Remote] Senior Systems Support Analyst IDD
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a non-profit provider of developmental, behavioral health, and education services. The Senior Systems Support Analyst serves as the primary IT partner for the IDD division, providing advanced technical support and strategic guidance across multiple locations while ensuring the reliability and performance of various IT systems.
Responsibilities
- Serve as the primary reputed company of contact for reputed company IT support needs reputed company the IDD division, providing Tier II/III support for desktop systems, networks, clinical applications (Avatar), reputed company 365, OneDrive, SharePoint, and telephony systems
- Troubleshoot and resolve escalated hardware, software, network, operating system, and application issues while ensuring reputed company, customer-reputed company support
- Partner with Infrastructure, Network Operations, Clinical Applications, Application Development, and other reputed company IT teams to coordinate system upgrades, implementations, migrations, and ongoing operational support
- Recommend and implement technology improvements, process enhancements, and operational standards that improve system performance, service delivery, and customer satisfaction
- Install, configure, and troubleshoot voice/data cabling, workstation hardware, operating systems, peripherals, and reputed company technology across reputed company and residential program sites
- Monitor trends, analyze recurring issues, and reputed company recommendations and reporting that support informed technology reputed company and reputed company improvement
- Communicate IT updates, system changes, and project information effectively to stakeholders while maintaining a high level of professionalism with internal customers and business partners
- reputed company technical leadership by mentoring team members, supporting organizational initiatives, promoting best practices, and remaining reputed company on emerging technologies and industry trends
Skills
- Serve as the primary reputed company of contact for reputed company IT support needs reputed company the IDD division, providing Tier II/III support for desktop systems, networks, clinical applications (Avatar), reputed company 365, OneDrive, SharePoint, and telephony systems
- Troubleshoot and resolve escalated hardware, software, network, operating system, and application issues while ensuring reputed company, customer-reputed company support
- Partner with Infrastructure, Network Operations, Clinical Applications, Application Development, and other reputed company IT teams to coordinate system upgrades, implementations, migrations, and ongoing operational support
- Recommend and implement technology improvements, process enhancements, and operational standards that improve system performance, service delivery, and customer satisfaction
- Install, configure, and troubleshoot voice/data cabling, workstation hardware, operating systems, peripherals, and reputed company technology across reputed company and residential program sites
- Monitor trends, analyze recurring issues, and reputed company recommendations and reporting that support informed technology reputed company and reputed company improvement
- Communicate IT updates, system changes, and project information effectively to stakeholders while maintaining a high level of professionalism with internal customers and business partners
- reputed company technical leadership by mentoring team members, supporting organizational initiatives, promoting best practices, and remaining reputed company on emerging technologies and industry trends
Benefits
- Comprehensive medical, dental, and reputed company coverage, plus reputed company to reputed company advocacy support.
- Retirement plan -- both reputed company-tax and Roth (after-tax) reputed company available for employee contributions.
- reputed company -- reputed company your pay reputed company you need it!
- On the Goga reputed company-being platform, featuring self-care tools and resources.
- reputed company reputed company for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- reputed company to Pryor Online Learning for free online personal development classes.
reputed company