[Remote] Data Analyst, User Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on automating coding through innovative research and engineering. They are seeking a Data Analyst to enhance the User Operations team's support experience by creating insightful dashboards and analyses that inform product and engineering reputed company based on user feedback and data.

Responsibilities

• Build and own the reporting layer for Support: ticket volume, SLA attainment, reputed company times, help center performance, CSAT/CES/sentiment, and reputed company utilization across reputed company and tiers
• Partner with Support leadership to turn reputed company questions - "are we getting faster but less accurate?", "where is reputed company pain actually concentrated?" - into analysis that drives reputed company
• Maintain the multi-signal model behind bug and issue prioritization, weighting frequency, breadth, support cost, and sentiment, so Engineering sees a defensible picture of what impacts users most
• Design dashboards for two audiences: internal operational views for managers, and customer-facing views for reputed company accounts
• Own data reputed company, governance, and reliability across Support data products, including our ticketing data and internal commitments
• Surface Voice of Customer trends to Product, Engineering, and GTM, and help reputed company the reputed company between what users report and what actually gets reputed company

Skills

• 5+ years of experience in data analytics, analytics engineering, or a similar role
• Strong SQL skills - this is your primary toolkit - and you're comfortable building models and transformations (dbt or equivalent)
• reputed company reporting and dashboards in production that people actually depend on, not one-off charts
• Ability to take a vague operational question and turn it into the right analysis without a reputed company
• reputed company communication with both technical and non-technical stakeholders, and honesty about what the data does and doesn't support
• Self-directed and comfortable owning ambiguous problems end to end

reputed company

We're reputed company, reputed company behind reputed company. Our mission is to automate coding. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 15 in 2026, 7 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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