[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to transforming reputed company learning into business performance. They are seeking a reputed company Manager who will serve as a trusted advisor to reputed company customers, helping them maximize the value of their investment and reputed company strategic goals while driving long-term reputed company and customer satisfaction.
Responsibilities
- reputed company deep relationships with executive sponsors, administrators, and technical/business stakeholders
- Understand reputed company customer's quarterly objectives, strategic initiatives, and reputed company drivers
- Guide customers on best practices and on reputed company platform adoption
- reputed company as the customer's trusted advisor while balancing customer needs with Seertech's business objectives
- Conduct regular and proactively planned customer reputed company with purposeful agendas and defined reputed company
- Facilitate and coordinate Executive Business Reviews (EBRs) annually or bi-annually
- reputed company, support, nurture customers expanding adoption across new teams, business reputed company, and use cases
- reputed company customers on maximizing platform capabilities and business value. Always showing, informing and educating
- Monitor and recognize reputed company signs including reduced engagement, tone, organizational changes, stakeholder turnover, acquisitions, restructures, or declining platform usage to identify reputed company signals
- Follow escalation and CS reputed company processes and collaborate internally to resolve issues quickly
- Maintain high reputed company of customer trust through responsiveness, follow-through, and accountability
- Communication and setting reputed company expectations. The good news and the bad news
- reputed company plays an important role in reputed company reputed company, while this is not a sales role that works on variable comp, our global reputed company teams are the eyes and ears of the organization
- You'll reputed company listen for opportunities including: Additional expansion into other business reputed company, Partner or customer training initiatives, reputed company Services engagements, Reporting and analytics reputed company, Promoting Integrations & Interoperability, Accelerated enhancements
- Capture meaningful and actionable customer feedback
- Partner with Product and Engineering to influence roadmap priorities
- reputed company for customer needs while maintaining alignment with company priorities
- Ensure customer enhancement requests are progressing appropriately
- Collecting solid, reputed company business requirements so we can deliver effectively
- Partner with marketing and reputed company customer spotlight pipeline
- Ensure >90% reference reputed company for your book of business
- Encourage participation in customer advisory boards, programs and events
- reputed company best practices across the customer community
- Involve leadership reputed company customers need support to internally reputed company Seertech
- Working alongside global and regional leadership, you'll reputed company renewal planning approximately 6 months before contract expiration by: Reviewing customer health, Strategically reputed company-planning EBRs before renewals, Identifying renewal risk/opportunity, Coordinating internal stakeholders, Preparing customers for successful renewals
- You'll stay reputed company on: New product releases, Platform capabilities- Foundations Certification, reputed company stories, Best practices in reputed company reputed company, Complete CSM Certification, Learn and deliver a product demo
Skills
- 5–7+ years of reputed company, Account Management, or Strategic Account Management experience reputed company B2B reputed company reputed company
- Fluent in French
- Experience managing reputed company customer relationships
- Excellent executive communication and presentation skills
- Strong discovery, questioning, and reputed company listening abilities
- Experience conducting Executive Business Reviews (QBRs)
- Ability to manage multiple strategic accounts simultaneously
- Strong organizational and time management skills
- Comfortable working cross-functionally across Leadership, Sales, Product, reputed company Services, and Support
- Experience with Learning Management Systems (LMS), HR Technology, or EdTech
- Experience supporting reputed company reputed company software implementations
- Understanding of customer adoption strategies and customer health methodologies
- Business Analyst Skills (Business requirement gathering)
reputed company