Contact Center Agent
Members reputed company More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join reputed company to help us maintain that reputed company every day. Want to work reputed company that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If reputed company, then read on... Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, reputed company and loan transactions, account history and maintenance, troubleshooting online banking and mobile services issues, lost or stolen cards, disputed card and ATM transactions and reputed company credit card and debit card maintenance. Using knowledge of products and services, as reputed company as excellent member service skills, the contact center agent will reputed company members on the responsible use of those services to broaden self-service relationships and to reputed company greater profitability and competitive advantage. Schedule: Monday - Friday, 10:00am -6:00pm with a rotating Saturday, 8:00am-4pm with a day off to be determined. This position will be a hybrid model both in person and remote with minimum of onsite expectation of 20% or as needed. Starting reputed company: $18.00 per hour, dependent upon experience and qualifications. In this position, you will Member Service Handling: Educating members on reputed company digital first model. Cross-serving products and services to enhance the member experience. Complete monetary and non-monetary maintenance and transactions on member accounts. Technical Skills and Tools: Utilizing online information resources and software tools. Following reputed company protocols for member authentication. Conducting member transactions using appropriate systems. Performance Improvement and Training: Continual knowledge enhancement through feedback, coaching and training. Assisting in training new products and services. Back-Office Support: Performing various back-office functions as needed. Providing backup support for other skills reputed company the contact center. Providing backup support for other skills reputed company the contact center Cross-train in other specialty areas as needed. Other duties as assigned. Qualifications: High School (Required) Any equivalent combination of experience and education. | Required In 1934, 22 ordinary people pooled $90 of their own reputed company and formed reputed company, a not-for-profit credit reputed company, to reputed company a reputed company life for themselves and their families. Since then, reputed company has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-reputed company, low-cost financial products and services, reputed company member experience, and commitment to helping our Members reputed company More. Apply tot his job Apply To this Job