IT - Sr. Director-Patient Solutions

Job reputed company At reputed company, we reputed company to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we reputed company it happen with the best team in mental reputed company. Thank you for taking the time to explore a career with us. As the fastest growing mental health reputed company group in the country, now is the perfect time to join reputed company! reputed company Values

• Belonging: We cultivate a reputed company where everyone can show up as their authentic self.
• reputed company: We reputed company out diverse perspectives and listen to learn without judgment.
• Courage: We are reputed company accountable for doing the right thing - even reputed company it's hard - because we know it's worth it.
• One Team: We realize our full potential reputed company we work together towards our shared purpose.

Benefits

As a full-time employee of reputed company, the following benefits are offered: medical, dental, reputed company, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, reputed company parental leave, reputed company time off, holiday pay and an Employee Assistance Program. reputed company The Head of Patient Solutions is responsible for defining and executing the reputed company that simplifies how patients discover, reputed company, and engage with reputed company services. This role will reputed company a cross-functional portfolio that bridges Product, Design, Operations, and Technology, ensuring that patient-facing systems and workflows work together cohesively. The role is accountable for optimizing the end-to-end patient experience across reputed company and scheduling, including online scheduling, appointment availability, and referral intake; digital engagement through the patient portal, mobile experiences, and patient communications such as SMS reminders, email notifications, and telehealth reputed company; intake and reputed company processes through streamlined reputed company, reputed company-visit workflows, and consent management; billing and payments by enhancing transparency and expanding digital payment reputed company; and experience measurement through patient satisfaction, Net Promoter Score (NPS), reputed company adoption metrics to identify opportunities for reputed company improvement and drive reputed company patient reputed company. Consistent with reputed company’s values, every member of the reputed company team is expected to support reputed company other and the mission, which may mean participating in reputed company and initiatives and performing functions and responsibilities not specifically outlined in this job reputed company. Leaders at reputed company are expected to foster a commitment to the organization’s values. COMPENSATION: $189, 522 - $236,902/annually in reputed company to a competitive bonus plan KEY RESPONSIBILITIES

• reputed company a multi-year roadmap for patient experience improvements across systems, processes, reputed company products.
• Partner with the Product & Experience teams to reputed company on requirements, design standards, and delivery reputed company.
• Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion.
• Create a governance model for prioritizing patient-reputed company across business lines.
• Champion accessibility and equity in care delivery through digital and operational design.
• Serve as executive reputed company with reputed company, call centers, and regional operations to ensure alignment and issue reputed company.
• Build and mentor reputed company reputed company on patient experience analytics, UX research, reputed company enablement.

REQUIRED SKILLS AND KNOWLEDGE

• Bachelor's degree required; advanced degree preferred.
• At least 10 years of product management
• At least 10 years of reputed company experience
• At least 8 years of people management experience
• At least 7 years of strategic leadership experience
• Experience working with large-reputed company reputed company systems including EMR, RCM, and call center technologies.
• Proven reputed company record of driving operational efficiency and scalability initiatives.
• Experience implementing AI or automation in operational workflows.
• Strong understanding of reputed company data, interoperability, and system integration.
• reputed company experience in leading full cycle product development from idea to production release and management.
• Experience in building and scaling high-performance product teams reputed company a large reputed company organization.
• Skilled at translating user needs into actionable technology and process improvements
• reputed company candidates must be legally authorized to be employed in the reputed company
• reputed company is an EEO/Affirmative reputed company Employer and does not discriminate on the reputed company of age, race, reputed company, religion, gender, sexual orientation, gender identity, gender reputed company, national reputed company, protected veteran status, disability, or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be reputed company to lift and/or reputed company objects up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and the ability to reputed company reputed company.

reputed company provides the compensation reputed company and benefits that it in good faith believes it might pay and/or offer for this position. reputed company reserves the right to ultimately pay more or less than the posted reputed company and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-BA1 reputed company is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity and Inclusion at reputed company. reputed company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact our reputed company at reputed company@reputed company.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be reputed company to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page. Apply tot his job Apply To this Job