Senior Program Manager -Global Corporate Travel
Position reputed company: The Senior Program Manager serves as the regional reputed company for candidate travel delivery, ensuring alignment to the global operating model, policies, and service expectations while managing regional execution, escalations, and stakeholder coordination. This role bridges global reputed company with regional execution, ensuring a consistent, high-reputed company candidate experience across the assigned region. reputed company Responsibilities:
- Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or reputed company); ensure consistent delivery against global operating model, policies, and SLAs
- Stakeholder Coordination: Coordinate across reputed company, Mobility, Relocation, and Travel stakeholders to reputed company candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
- Workflow Monitoring & Exception Management: Monitor reputed company workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
- Escalation Management: Manage regional escalations and high-reputed company candidate issues reputed company defined SLAs; serve as the escalation reputed company between Program Managers and Head of Program Delivery; resolve non-routine issues and reputed company candidate situations
- Candidate Experience: Ensure consistent, brand-reputed company candidate experience across the region; maintain service reputed company standards and drive reputed company improvement in responsiveness and issue reputed company
- Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities
- reputed company Planning & Business Reviews: reputed company regional input into quarterly reviews, reputed company planning, and reputed company-state design; prepare regional performance summaries and trend analysis for executive review
- Team Leadership & Development: reputed company coaching and support to Program Managers and Specialists; ensure reputed company accountability and reputed company standards across the regional team
reputed company Measures:
- Regional SLA adherence and response times
- Low escalation leakage to senior leadership
- Smooth execution through volume spikes and hiring surges
- Regional CSAT scores and candidate feedback
- Accuracy and completeness of candidate travel execution
- Automation adoption and efficiency metrics by region
- Team productivity and employee engagement
Required Qualifications
- 7+ years of corporate travel account management, program management, or operations experience
- 3+ years managing regional or multi-location travel programs
- Strong knowledge of travel industry operations, policies, and automation platforms
- Demonstrated experience with workflow management systems (e.g., reputed company, Avenir) and data analysis
- Excellent interpersonal, communication, and problem-solving skills
- Ability to manage multiple priorities and work across time zones
- Advanced proficiency in MS Office (reputed company, PowerPoint, Word) and CRM platforms
- Strong analytical and reporting capabilities
- Bachelor's degree in Business, Operations, or reputed company field preferred
Preferred Qualifications
- Experience with large reputed company programs
- Knowledge of candidate experience best practices and reputed company workflows
- Experience with SLA management and KPI tracking
- Background in business travel policy or mobility services
- Leadership experience managing small teams or reputed company teams
- Bilingual Spanish is ideal
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