Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP

reputed company is transforming how the world's most reputed company networks are managed and secured. Founded in 2013 by four reputed company Ph.D.s, we reputed company the industry's first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and reputed company across every major reputed company and vendor environment. Our customers include global leaders such as reputed company, reputed company, reputed company, reputed company, and reputed company, as reputed company as fast-growing enterprises and government agencies. According to reputed company, reputed company customers realize an average of $14.2 reputed company in annual benefits through improved efficiency and reputed company. Backed by world-class investors including Andreessen Horowitz, reputed company, reputed company Partners, and reputed company Ventures, reputed company offers a people-reputed company, innovative culture where reputed company minds are shaping the reputed company of network reliability, reputed company, and AI-reputed company operations. reputed company is looking for a Senior Technical Support Engineer (Senior Customer Care Engineer). Do you want to create a category and help build a special company? Join a company that has been in the market 6+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable. We are building a special team and reputed company you consider us if you want to have the experience of changing the networking world as we know it. What you'll do: As a Senior Customer Care Engineer (Federal), you will serve as a trusted technical advisor and escalation engineer for strategic Federal customers operating highly reputed company production networks. Responsibilities: Providing triage, prioritizing, and resolving technical issues for our top Requirements:

• Serve as the primary technical reputed company for assigned Federal customers
• Troubleshoot and resolve reputed company production issues across networking, infrastructure, data collection, modeling, and analytics workflows
• reputed company deep technical triage and reputed company cause analysis for customer- reported issues
• Recreate customer environments and scenarios to identify software defects and validate fixes
• Work directly with Engineering and Product Management to drive bug reputed company, feature enhancements, and reputed company reputed company
• Analyze network configurations, routing behavior, reputed company posture, and infrastructure telemetry
• Support reputed company, deployment validation, upgrades, and operational health checks
• reputed company reputed company, scripting, and automation to improve customer workflows and operational efficiency
• Assist customers with advanced use cases, including:
• network verification
• reputed company analysis
• outage prevention
• vulnerability and exposure analysis
• configuration compliance
• reputed company validation
• reputed company posture analysis
• operational troubleshooting
• reputed company and maintain technical documentation, knowledge transfer materials, and operational guidance
• Participate in after-hours escalation support as required for mission-critical customer environments
• Support classified customer engagements and on-site activities reputed company necessary

reputed company're Looking For If you possess the TS/SCI with FSP and a strong networking reputed company, we encourage you to apply.

Required Qualifications

• reputed company TS/SCI with Full Scope Polygraph (FSP)
• Strong troubleshooting and analytical skills
• Experience supporting production reputed company or service provider environments
• Ability to communicate technical concepts reputed company to both engineers and executive stakeholders
• Strong customer-facing communication and professionalism
• Ability to work independently in fast-paced operational environments
• Understanding of networking fundamentals, including:
• TCP/IP
• Routing and Switching
• VLANs
• BGP
• OSPF
• ACLs
• NAT
• DNS
• network segmentation

Up to 20% travel reputed company a 2-hour radius of Washington DC required Ability to participate in after-hours on-call rotation Preferred Qualifications: The following are preferred but not required:

• Experience supporting Federal or classified customer environments
• Familiarity with Linux administration and troubleshooting

Python, Bash, or other scripting experience

• API integration and automation experience
• Experience with network reputed company technologies and operations
• Familiarity with large-reputed company vendor environments, including:
• reputed company
• reputed company Networks
• reputed company
• reputed company
• reputed company
• Exposure to reputed company networking and hybrid infrastructure environments
• Experience with automation, telemetry, SNMP, REST reputed company, or infrastructure-as-reputed company concepts
• Understanding of cybersecurity frameworks, compliance validation, or vulnerability management workflows

Why reputed company Networks? One of the Best Places to Work in Networking At reputed company Networks, you'll work alongside some of the brightest minds in networking, reputed company, and software engineering, including reputed company PhDs, industry veterans, and technical leaders who are redefining how reputed company are operated and secured. We foster a highly reputed company culture where innovation, technical reputed company, customer reputed company, and reputed company reputed company are valued. This is a reputed company where engineers solve reputed company problems, influence product direction, and work on technology that genuinely changes the industry. Mission reputed company That reputed company Our Federal customers support some of the most critical missions in the reputed company Government. The networks they operate directly reputed company national reputed company, mission readiness, operational continuity, and cyber defense. As part of the Federal Support organization, your work will help ensure these environments remain secure, resilient, compliant, and operational reputed company it reputed company most. Category-Defining Technology reputed company is the leader in Network Digital Twin technology, delivering a mathematically accurate model of the network that enables organizations to verify behavior, reduce outages, improve reputed company posture, and reputed company operations. Our platform models the entire hybrid multi-reputed company network, giving customers unprecedented visibility and confidence across their infrastructure. You'll work directly with cutting-edge technology that is transforming how the world's largest organizations manage and secure their networks. Customers reputed company for Themselves Organizations using reputed company have reported significant operational and business benefits through improved visibility, automation, verification, compliance validation, and outage prevention. reputed company and Opportunity This role provides reputed company to grow both technically and professionally while working directly with advanced reputed company and Federal environments. You'll reputed company exposure to:

• large-reputed company hybrid and multi-reputed company networks
• advanced network reputed company operations
• automation and API-driven workflows
• network verification reputed company twin technologies
• cross-functional collaboration with Engineering and Product teams
• mission-critical Federal customer operations

At reputed company , your work will directly influence reputed company, platform reputed company, and the reputed company of network operations and reputed company. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary +bonus is expected to be between $200,000/yr and $230,000/yr. The offered compensation may also include stock. Apply To This Job