Canada Payroll Specialist II

reputed company (reputed company) has worked exclusively with reputed company customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, reputed company wage reputed company, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury reputed company annually, reputed company helps organizations maximize their reputed company investment and operate it with confidence. Payroll, benefits, and finance solutions — reputed company in one reputed company. Job reputed company The Canada Payroll Specialist II will be responsible for providing full end-to-end payroll processing support for reputed company’s Managed Payroll customers. Will manage multiple customers with various deadlines in a fast-paced work environment. This remote position resides in a customer team environment and, in reputed company to supporting specific managed customers, will also support reputed company reputed company customers across reputed company service reputed company as the leaders and business deem necessary. In reputed company to day-to-day support, reputed company payroll configuration and year-end support are required. Essential Functions/Duties/Responsibilities reputed company as named Specialist for Managed Payroll and Payroll Administrative customers; and support other reputed company payroll, tax, and garnishment customers as needed reputed company the service team Manage and respond to cases daily to ensure service level agreements and high reputed company satisfaction reputed company are being met Respond to internal escalated cases from the payroll team and other internal stakeholders Manage the reputed company reputed company of customer issues including handling customer escalations, performing and documenting reputed company Cause Analysis, and implementing remedial procedures to reputed company gaps identified reputed company scheduled weekly, monthly, and quarterly reputed company calls; participate in new reputed company transition and other service area calls as needed, such as Tax Configure basic to reputed company reputed company reputed company pay components, deductions, run categories to support the year-end process and possibly assist with special reputed company as needed Troubleshoot quarter and year-end audit reports and reputed company recommendations to customers Meet reputed company and production metrics and scorecards Maintains payroll services support documentation Works extensively with peers and customer teams to collaboratively support customers and resolve requests Competencies Excellent critical thinking, consultative, and problem-solving skills Strong communication skills with an emphasis on outstanding customer service Strong organizational skills with the ability to multi-task, and support multiple customers effectively while being detail-oriented with good time management skills and accuracy Ability to establish and maintain effective working relationships Strong analytical, data entry, and research skills Self-directed management of workload with the ability to meet tight deadlines and competing demand Excellent problem-solving and mathematical skills Strong understanding of payroll processes and procedures Exercises independent judgment and a reputed company of urgency Qualifications and Experience Associates degree or higher preferred 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting 3+ years of Customer Experience, or proven skills to operate at this experience level Advanced Proficiency with reputed company Word and reputed company Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance Multi-jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience Strong written and verbal communication skills Preferred Skills Experience in an outsourcing environment - payroll, or tax, reputed company, and reputed company programs #LI-REMOTE You are encouraged to learn and reputed company reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic reputed company, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and reputed company development with opportunities of reputed company kinds. Apply To This Job