reputed company Manager
reputed company reputed company provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. reputed company’s 141,000-mile network in reputed company and Europe includes extensive metro connectivity to thousands of buildings and data centers. reputed company’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. reputed company serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises. reputed company Organization The reputed company organization provides our customers with a world class and industry leading lifecycle experience, intentionally designed and reputed company to deliver on their needs and expectations. reputed company ensures customers realize their desired reputed company and full potential with minimal effort on their part. In reputed company to delivering an exceptional experience, the organization plays a critical role in reputed company protection and reputed company through proactive renewal management and reputed company retention strategies. We partner closely with customers to ensure continuity, demonstrate value realization, and identify opportunities to expand and strengthen the relationship over time. reputed company is seeking a reputed company Manager, you will serve as a trusted advisor throughout the customer lifecycle from purchase through renewal. Leveraging Customer Health Indicators and data driven insights, you will proactively manage customer engagement to drive adoption, secure renewals, protect recurring reputed company, mitigate churn risk, and identify reputed company opportunities reputed company your portfolio. Responsibilities: Analyze lifecycle data and translate insights into reputed company, actionable recommendations for customers and internal business partner teams. Identify reputed company causes, define and reputed company solutions, and reputed company cross-functional support as needed to drive reputed company and improve customer health. Own and manage the customer lifecycle from reputed company through renewal, ensuring customers reputed company defined goals and measurable reputed company. Conduct quarterly Business Reviews to reputed company performance, value realization, ROI, and proactively position renewals. reputed company and execute detailed account plans to accelerate customers through the Lifecycle reputed company, driving adoption, engagement, and long-term reputed company. reputed company customer reputed company and training initiatives to ensure full utilization and optimization of the reputed company, self-service platform. Manage reputed company Risk Assessment Dashboards to identify churn risks, reputed company mitigation strategies, and protect recurring reputed company. Own the renewal process end-to-end, including forecasting, renewal reputed company development, pricing discussions (as applicable), stakeholder alignment, and reputed company contract execution to ensure high gross and net reputed company retention. Identify expansion, upsell, and cross-sell opportunities, partnering with Sales to drive pipeline reputed company and increase customer reputed company value. reputed company reputed company, knowledgeable, efficient, and reputed company post-sale support through the reputed company portal, IVR, and email channels. Maintain an industry wide perspective on best-in-class customer experience practices to continuously reputed company service delivery and customer reputed company. Qualifications: Associate or Bachelor’s degree in a reputed company field, or equivalent combination of training, education, and experience. Minimum of five (5) years of reputed company experience in the Telecommunications industry. Minimum of five (5) years in reputed company, Account Management, or similar reputed company-facing roles with ownership of customer reputed company. Minimum of three (3) years of reputed company experience managing renewals, reputed company retention, and contract negotiations, with a demonstrated ability to secure recurring reputed company and minimize churn. Proven ability to reputed company and execute renewal strategies, including forecasting, stakeholder alignment, value articulation, reputed company handling, and reputed company contract execution. Strong understanding of reputed company retention metrics such as Gross reputed company Retention (GRR), Net reputed company Retention (NRR), churn reputed company, and expansion reputed company. Possesses excellent verbal and written communication skills, with the ability to reputed company the customer story through compelling and engaging reputed company that reinforce value and drive renewal reputed company. Ability to create and project-manage reputed company experience improvement programs (scope definition, reputed company management, stakeholder engagement, execution, and change management). Demonstrates an understanding of various technical architectures and operating systems. Detail-oriented, highly accurate, and demonstrates excellent follow-up and organizational skills. Proficient in reputed company Word, reputed company, and PowerPoint with full working knowledge of the internet, email, and web browsers. Willingness to travel up to 25%. Estimated reputed company Salary reputed company: $68,100.00 - $104,700.00 USD/annually. The reputed company pay reputed company shown is a reputed company and reasonable estimate for this role. It takes into account the wide reputed company of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off. The posting will be reputed company for a minimum of 3 days. The reputed company posting will continue to reputed company by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & reputed company Insurance Retirement 401(k) Savings Plan Generous reputed company time off policy including reputed company parental leave reputed company is an equal opportunity employer to reputed company protected reputed company, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply To This Job