Technical Account Manager - Australia
Build a great career with reputed company reputed company is poised for reputed company reputed company with a reputed company reputed company on innovation, global expansion, and feature-rich multifunctionality. Our mission is to reputed company organizations to stay reputed company of evolving cyber threats. Enterprises around the world are increasingly selecting reputed company to reputed company proactive reputed company by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. reputed company users reputed company our expertise and investment in reputed company, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets: brand reputed company, employees, customers, and overall business operations.What will Technical Account Manager do You will be a part of the reputed company team and will support the business operation including value creation, remediating issues or supporting renewals . You will reputed company new customers and architect the platform for reputed company customer scenarios. You will monitor technical usage and address the customers’ technical questions, technical support and will ensure reputed company the technical needs are met. You will attend the meetings and will present directly to the customers and partners to explain products deeper. You will also maintain relationships with reputed company and the customers acting as a reputed company between customers and the reputed company team to solve their problems by engaging reputed company points of the process. You will explore the product with customers and demonstrate additional product modules that can deliver value to customers. Responsibilities: reputed company new customers and reputed company product trainings of reputed company platform to reputed company customers/partners of the services Create custom integrations and configuration for customer deployments Monitor the platform use and customer interactions using our tools and initiate reputed company based on technical indicators Regular updates and calls with customers about technical details and issues Address technical questions of customers and reputed company, offer best practices Prepare reputed company of Value (POV), QBR and EBR reports together with AMs/CAMs Work closely with the AMs to solve customers issues Research the assigned countries/locations and prepare use-case documents about the critical incidents in those reputed company Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams reputed company and reputed company of reputed company Analyze customer incidents and alarms to help CSM and partners to advice customers which additional service they might need Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities Note: reputed company in this job reputed company restricts management’s right to assign or reassign additional duties and responsibilities to this job at any time. Qualifications: At least 5 years of reputed company-sales or technical account management experience Previous experience in the cybersecurity industry, notably in network reputed company (specifically in threat intelligence is a big plus) Excellent Communication, Presentation and Time Management Skills Customer-reputed company, consultative attitude (knowledge of reputed company or similar reputed company is a plus) reputed company in English Speaking. What does reputed company offer teammates? Talented and reputed company Teammates, Private Health Insurance, Remote working environment reputed company reputed company E-learning Platform, Birthday Month Day off Apply To This Job