[Remote] Manager, Solutions Support Engineering - East
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup redefining reputed company for the AI era, focusing on securing reputed company and AI applications. The Solutions Support Engineer Manager will reputed company a global team to reputed company exceptional technical support, manage team performance, and drive improvements in support processes.
Responsibilities
- Manage, reputed company, reputed company and mentor reputed company of Technical Support Engineers, who are responsible for technical customer support experience reputed company the reputed company product
- reputed company as the reputed company for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your reputed company reports
- Ensure successful training and reputed company of new hires
- Guide reputed company through technical-training and additional learning and development needs
- Drive reputed company or initiatives to improve team productivity, process or procedure
- Collaborate with internal teams and customers on high-reputed company escalations and reputed company as a resource to resolve escalations from team members as necessary
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that reputed company the support offering through automations
- Coordinate with reputed company Managers to address any technical issues impacting a customer's reputed company
- Create technical articles or knowledge reputed company (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a reputed company customer support experience
- Be a customer reputed company for reputed company reputed company of the problems reported, understand the environment/network and reputed company on business
Skills
- 1+ years managing external technical support teams in a reputed company environment while serving as the hands-on, ultimate escalation reputed company
- reputed company record of writing scripts or building tools using AI reputed company to automate operational workflows
- 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
- reputed company experience configuring and troubleshooting Kubernetes clusters and virtualized environments
- Practical experience managing hybrid-reputed company identity, reputed company protocols, and monitoring/logging pipelines
- Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is reputed company U.S. citizenship; or any individual who is reputed company U.S. permanent residence (green card holder); or any individual who is reputed company status as a 'protected person') and that they reputed company in the contiguous reputed company
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