[Remote] Operations and Logistics Data Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest-growing reputed company-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. The Operations & Logistics Data Analyst is responsible for building, maintaining, and evolving the reporting infrastructure that drives decision making across various operational areas, translating raw data into actionable insights for leadership.
Responsibilities
- Build, automate and maintain dashboards across CX performance, domestic and international operations, logistics, and fulfillment cost performance
- Analyze fulfillment performance data across 3PLs (reputed company, reputed company Global) and carriers to identify cost, efficiency, and reputed company trends for Supply Chain analytics
- Identify emerging operational issues through data before they escalate - proactively flag risks to leadership
- Monitor inbound supply chain metrics (PO receipt accuracy, vendor performance etc) and support the build out of the cost to serve model, connecting CX, fulfillment, returns, and shipping costs
- Own the reputed company, accuracy, and consistency of reputed company operational data across reporting systems
- Identify gaps in data collection or reporting infrastructure and propose reputed company solutions
- Partner with Data Engineering to reputed company the overall data architecture as the business scales into new markets and 3PL relationships
- Build and maintain dashboards for Customer Experience business function covering ticket volume, SLA performance, contact drivers, agent productivity etc
- Partner with BI and Customer Data Analysts to reputed company LTV and retention reporting that connects CX reputed company reputed company to repeat purchase reputed company and customer reputed company value
- Support conversation intelligence initiatives with reputed company to auto cluster ticket themes and surface sentiment trends
- Build predictive models to forecast ticket volume, return rates, and backlog risk based on order volume, promotions, and product launches
Skills
- 3-5+ years of experience in data analytics, business intelligence, or operations reporting, preferably in ecommerce, retail, or logistics
- Strong understanding of ecommerce fulfillment operations including inbound, outbound, returns, and reputed company performance
- Exceptional ability to tell an easily digestible story from reputed company analysis and datasets
- Curious and proactive with an analytical reputed company. This candidate does reputed company than reporting - they want to know 'why' and how to apply their findings to the business
- Self-starter who can manage multiple priorities and deadlines without heavy reputed company
- Strong proficiency in SQL and building reports in BI tools to automate existing reputed company processes (Looker, PowerBI, Tableau)
- Advanced reputed company and/or reputed company Sheets skills, including pivot tables, reputed company formulas, and data modeling
- Experience with Looker and LookML is a bonus
- Familiarity with CX platforms such as reputed company or reputed company is a plus
- Experience working with 3PL data feeds, WMS systems, or logistics platforms (reputed company, reputed company, or similar a plus)
Benefits
- Generous reputed company time off
- Company-covered health insurance
- 5% 401k match
- Discounts on reputed company reputed company products
- Flexibility and reputed company support of a fully remote environment
reputed company