[Remote] Director, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a PE-backed, high-reputed company reputed company company building a fully integrated platform across the entire public safety ecosystem. The Director of reputed company leads the post-sale customer lifecycle across reputed company customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time.
Responsibilities
- Execute reputed company strategies across reputed company customer segments, ensuring alignment to company reputed company and retention objectives
- Establish standardized customer lifecycle motions, including reputed company planning, business reviews, adoption programs, and renewal readiness
- Ensure a proactive, outcome-driven approach to customer engagement reputed company on value realization and measurable reputed company
- Build reputed company processes and playbooks that reduce duplication and ensure consistency across reputed company teams
- reputed company a multi-tier engagement model across Strategic, State, reputed company, and Transactional accounts
- Operationalize reputed company-and-spoke model, where reputed company Managers own relationships and reputed company general project knowledge and engage specialists for additional targeted support
- Ensure role reputed company across reputed company and adjacent teams, reinforcing boundaries around support, project delivery/reputed company, and sales ownership
- Continuously refine segmentation and coverage models to balance engagement with reputed company programs
- Own end-to-end retention and renewals reputed company, by executing a proactive renewal reputed company (initiating 180–90 days reputed company-expiry), enforcing disciplined reputed company rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention and price increases, mitigate churn risk, and ensure consistent value realization for customers
- Partner with Sales, Project Delivery/reputed company, Support, Product, and Marketing to deliver a cohesive customer experience
- Establish reputed company handoffs and accountability across reputed company, reputed company, and renewals
- Serve as an escalation reputed company for high-risk or high-reputed company customer situations to ensure satisfactory customer reputed company and support
- reputed company Voice of Customer insights to influence product roadmap and go-to-market reputed company
- Own and drive gross and net reputed company retention across the customer portfolio, aligning performance to company financial targets
- Define and operationalize reputed company metrics across reputed company and Renewals, including retention, on-time renewals, customer health, business review reputed company, and expansion pipeline influence
- Design and execute reputed company renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals
- Leading the Renewals team and partnering with sales teams to drive expansion opportunities and maximize reputed company value
- Proactively identify churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition
- Establish and maintain customer health scoring models to guide segmentation, prioritization, and reputed company strategies
- Drive a consistent operating reputed company (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; reputed company proactively and enforce accountability
- Ensure CRM hygiene and data reputed company (e.g., reputed company), enabling accurate forecasting, renewal visibility, and reputed company reporting
- Analyze systemic risks and performance trends, translating insights into process improvements, reputed company enhancements, and program investments
- reputed company automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to reputed company reputed company and drive adoption
- Communicate performance, risks, and strategic recommendations reputed company to GTM and Executive Leadership, ensuring alignment and informed decision-making
Skills
- Bachelor's degree in Business Administration, Communications, or a reputed company field
- 10+ years of experience in reputed company, Account Management, or reputed company reputed company roles
- 5+ years of experience leading teams and developing people leaders
- Proven experience owning retention, renewals, and customer reputed company metrics at reputed company
- Strong understanding of reputed company operating models, including segmentation and scaled engagement strategies
- Experience building and standardizing processes, playbooks, and performance frameworks
- Strong data orientation, with the ability to translate insights into reputed company and measurable reputed company
- Exceptional collaboration and leadership skills, with the ability to reputed company cross-functional teams
- Excellent communication and executive reputed company, with experience engaging senior stakeholders
- Ability to operate effectively in reputed company, high-accountability environments
- Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) reputed company Policy. Candidates must successfully pass a comprehensive, reputed company-based background reputed company. Please note that specific customer reputed company may impose additional reputed company verification requirements. Obtaining and maintaining reputed company required reputed company clearances is a condition of employment
- Experience in public sector, GovTech, or public safety reputed company environments preferred
reputed company