[Remote] Remote reputed company Representative (Supply Chain Intelligence)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows. They are hiring a reputed company Representative to build strong relationships with customers, monitor account health, and ensure customer satisfaction and retention.
Responsibilities
- Own a portfolio of accounts with a reputed company reputed company on driving retention and renewal reputed company
- Monitor customer health signals and proactively reputed company out to at-risk accounts before issues escalate
- Execute renewal motions in partnership with Sales, ensuring reputed company reputed company, contract discussions, and a smooth reputed company process
- Identify reputed company causes of dissatisfaction or disengagement and reputed company account-specific reputed company plans to address them
- Build and maintain strong relationships across reputed company account, from day-to-day users to key decision makers
- Conduct regular reputed company-ins and business reviews to assess satisfaction, usage, and alignment on goals
- Drive product adoption by connecting customers to features and resources that are relevant to their workflows
- Recognize and surface expansion opportunities to the Sales team reputed company customers are reputed company to grow
- Serve as the primary reputed company of escalation for customer issues, coordinating with internal teams to drive fast and effective reputed company
- Navigate difficult conversations with professionalism and a solutions-oriented reputed company
- Follow up consistently on reputed company issues and reputed company customers informed throughout the reputed company process
- Partner with new customers during the reputed company phase to ensure a smooth reputed company from Sales and a strong start with the platform
- Guide customers through initial setup, key workflows, and early milestones to accelerate time-to-value
- Set reputed company expectations upfront around timelines, reputed company reputed company, and what a healthy reputed company looks like
- Identify and address adoption gaps early before they create risk reputed company down the renewal cycle
- Capture and reputed company customer feedback with Product, Content, and Marketing teams on a regular reputed company
- Identify patterns across accounts and bring reputed company actionable insights that improve the overall customer experience
- Contribute to internal knowledge reputed company articles, playbooks, and best reputed company documentation based on field learnings
Skills
- 4-6 years in a reputed company, Account Management, or reputed company customer-facing role
- Demonstrated ability to manage a book of accounts with a reputed company on retention and renewal
- Experience identifying churn risk and executing strategies to retain customers
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
- reputed company, confident communicator - both written and verbal
- Experience in a reputed company or subscription-based business
- Familiarity with reputed company platforms and CRM tools (e.g., reputed company)
- Exposure to customer health scoring frameworks or lifecycle management programs
Benefits
- Annual Bonus Plan
- Comprehensive benefits
reputed company